Charles Schwab

Demand Planner Analyst

Charles Schwab

760 W Eisenhower Pkwy, Ann Arbor, MI 48103, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

In this role, you will strive to be a trusted business partner, enabling a world-class advisor and employee experience through our ability to deliver useful information, visionary solutions, and proactive analysis. Leading your functional responsibility effectively to provide optimal forecasts and staff plans to maximize advisor experience and business results. This person will need to be flexible and able to prioritize work effectively to meet specific deadlines and manage interruptions without risking the overall success of the team. We are looking for a strong functional lead, one that can provide full forecasting and capacity planning support across multiple channels and business units, giving project support and analysis, partnering with peers and business leaders to offer decision support and recommending innovative solutions to improve the client and employee experiences.

Where is this job?
This job is located at 760 W Eisenhower Pkwy, Ann Arbor, MI 48103, USA
Job Qualifications
  • 5+ years workforce demand planning experience

  • In depth understanding of statistics and capacity modeling for multiple client contact channels including phone, chat and back office

  • Extensive knowledge of contact center dynamics

  • Experience working in a B2B environment preferred

Required Skills
  • MS Excel

  • Workforce Management

  • Time Management Skills

  • Forecasting and analysis skills

  • Statistics and capacity modeling

Soft Skills
  • Communication Skills

  • Problem-solving and resourcefulness

  • Results-Driven

  • Flexibility/Adaptability

  • Detail Oriented and Organized

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Demand Planner Analyst in 760 W Eisenhower Pkwy, Ann Arbor, MI 48103, USA is between $51,000 and $85,000 per year. This range may vary depending on a variety of factors, such as experience, education, location, and job duties.

Additional Information
Charles Schwab is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 22nd, 2022
Apply BeforeJuly 20th, 2025
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About Charles Schwab

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services.

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