Benefits Operations Specialist

Investigate and resolve Benefit questions / challenges of various complexity, while working closely with employees at all levels of the organization. Seeking continuous improvement strategies to identify efficiencies and streamline processes. Meeting strict target dates in a fast-paced environment with accuracy. Effectively communicate HR / Benefit policies and programs and the ability to listen and explain sophisticated subjects. Building agreement and partnership across HR. Excellent customer service skills with a focus on effective execution. Responding to questions, resolving issues, and knowledgeable of the appropriate advancement path after triaging the request. Responding promptly to advanced Tier 2 employee benefit inquiries received via MyHR cases, or phone, further advancing to Tier 3 as needed.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services.