Client Support Specialist

1 Leadership Pl, Greensboro, NC 27410, USA

Full-TimeDepends on ExperienceMid-LevelAssociate

Job Description

As part of a team, this position is responsible for providing customer support in two primary areas: Product Support and Tier 1 Technical Support for CCL's customers needing assistance in these areas. Responding to support-related questions from domestic and international clients. Guiding program/product participants through the assessment completion process. Maintaining excellent working knowledge of assessments used by CCL. Providing Tier 1 technical support on web-based technology for clients. Interacts as a member of the team for work guidelines, procedural information, problem solving, long-term planning when required.

Where is this job?

This job is located at 1 Leadership Pl, Greensboro, NC 27410, USA

Job Qualifications

5-7 years of customer service and interactive phone experience
Ability to prioritize, allocate and balance team resources to achieve optimal results
High degree of integrity especially related to issues of confidentiality

Required Skills

Documentation
Troubleshooting
Time Management
Customer Service skills

Soft Skills

Multitasking
Problem Solving
Verbal communication
written communication

Compensation

According to JobzMall, the average salary range for a Client Support Specialist in 1 Leadership Pl, Greensboro, NC 27410, USA is $35,000 - $60,000 per year. This range can vary depending on the experience, qualifications, and other factors of the job.

Additional Information

Center for Creative Leadership is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 17th, 2021

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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