ICT Svc Delivery Technician - IT Data Center Technician
Welcome to CBRE Group, a leading commercial real estate services and investment firm. We are seeking a skilled ICT Service Delivery Technician to join our dynamic team and help support our clients' IT infrastructure needs. As our IT Data Center Technician, you will play a critical role in ensuring the delivery of high-quality ICT services to our clients. This is an exciting opportunity for a tech-savvy individual with a passion for problem-solving and excellent customer service. If you have a strong background in IT support and a drive to continuously learn and improve, we want to hear from you!
- Provide technical support to clients for all ICT-related issues, including hardware, software, and network troubleshooting.
- Ensure the timely and efficient delivery of ICT services to clients by maintaining service level agreements (SLAs) and responding to service requests promptly.
- Conduct regular maintenance and updates to clients' IT systems and infrastructure, including data center equipment and servers.
- Proactively identify potential issues and implement solutions to prevent service disruptions.
- Work closely with the IT team to develop and implement new processes and procedures to improve service delivery and client satisfaction.
- Collaborate with vendors and external service providers to resolve technical issues and escalate as needed.
- Communicate with clients in a professional and courteous manner, providing clear and concise updates on the status of their service requests.
- Document all service activities, including troubleshooting steps, resolutions, and client communication, in a timely and accurate manner.
- Continuously monitor and evaluate the performance and effectiveness of ICT services, identifying areas for improvement and implementing solutions to enhance service delivery.
- Keep up-to-date with industry trends and best practices to ensure the delivery of cutting-edge ICT services to clients.
- Assist in the implementation of new IT projects and solutions, ensuring smooth integration with existing systems.
- Train and support users on new systems and technologies to promote efficient and effective use of ICT services.
- Adhere to company policies and procedures, including security protocols, to maintain the confidentiality and integrity of clients' data and systems.
- Collaborate with other IT team members to provide efficient and effective support and promote a positive team culture.
- Represent CBRE Group in a professional and positive manner at all times, promoting the company's values and commitment to exceptional service.
Technical Expertise: A Qualified Ict Svc Delivery Technician Should Have A Strong Understanding Of It Infrastructure, Including Hardware, Software, Networking, And Data Center Operations. They Should Also Be Proficient In Troubleshooting And Resolving Technical Issues.
Knowledge Of Industry Best Practices: Cbre Group Operates In A Fast-Paced And Ever-Changing Industry, And A Qualified Ict Svc Delivery Technician Should Be Familiar With The Latest Trends And Best Practices In Data Center Operations And It Service Delivery.
Communication Skills: As A Member Of The Cbre Group Team, An Ict Svc Delivery Technician Must Be Able To Effectively Communicate With Clients, Colleagues, And Other Stakeholders. This Includes Clear And Concise Written And Verbal Communication, Active Listening, And The Ability To Explain Complex Technical Concepts To Non-Technical Individuals.
Project Management Skills: In Addition To Day-To-Day Operations, An Ict Svc Delivery Technician May Also Be Responsible For Managing And Executing Various It Projects. Therefore, Strong Project Management Skills, Including Planning, Organizing, And Prioritizing Tasks, Are Essential For Success In This Role.
Customer Service Orientation: Cbre Group Prides Itself On Providing Exceptional Customer Service To Its Clients. An Ict Svc Delivery Technician Should Have A Strong Customer Service Orientation And Be Able To Maintain A Positive And Professional Attitude While Addressing Client Needs And Resolving Issues.
Security
Virtualization
Troubleshooting
Technical Support
Disaster recovery
Patch management
System Monitoring
Data Backup
Server administration
Hardware Maintenance
Software Updates
Network Infrastructure
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a ICT Svc Delivery Technician - IT Data Center Technician in Boulder, CO, USA is $40,000 - $60,000 per year. This may vary depending on the specific job responsibilities, years of experience, and the company's salary structure.
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CBRE Group, Inc, a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm. The Company has more than 70,000 employees (excluding affiliates), and serves real estate investors and occupiers through more than 400 offices (excluding affiliates) worldwide.
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