Helpdesk Executive
Welcome to CBRE Group - a global leader in providing real estate services to clients around the world. We are currently seeking a highly motivated and customer-focused individual to join our team as a Helpdesk Executive. As a Helpdesk Executive, you will play a crucial role in providing technical support and assistance to our clients and colleagues. This is an exciting opportunity for someone with excellent communication skills, a passion for problem-solving, and a desire to thrive in a dynamic and fast-paced environment. Join us and be a part of a team dedicated to delivering exceptional service and exceeding client expectations.
- Provide technical support and assistance to clients and colleagues in a timely and professional manner.
- Troubleshoot and resolve technical issues related to real estate services.
- Communicate effectively with clients and colleagues to understand their needs and provide appropriate solutions.
- Maintain accurate records of all support requests and resolutions.
- Collaborate with team members to continuously improve processes and procedures.
- Keep up-to-date with industry trends and technology advancements to better support clients.
- Provide excellent customer service and ensure client satisfaction.
- Prioritize and manage multiple tasks and requests effectively.
- Utilize problem-solving skills to identify and resolve complex technical issues.
- Proactively identify opportunities for improvement and make recommendations to enhance customer experience.
- Keep confidential information secure and adhere to data protection policies.
- Participate in training and development opportunities to enhance technical knowledge and skills.
- Stay updated on company policies, procedures, and services to provide accurate and up-to-date information to clients.
- Collaborate with other departments to ensure seamless and efficient service delivery.
- Represent the company in a professional and positive manner at all times.
Strong Technical Skills And Knowledge: A Helpdesk Executive At Cbre Group Should Possess A Deep Understanding Of Various Hardware And Software Systems, As Well As The Ability To Troubleshoot And Resolve Technical Issues Efficiently.
Excellent Communication And Customer Service Skills: As A Helpdesk Executive, One Must Be Able To Effectively Communicate With Clients And Colleagues, Both Verbally And In Writing. This Includes Active Listening, Problem-Solving, And Providing Clear And Concise Instructions.
Time Management And Multitasking Abilities: Cbre Group's Helpdesk Executive Must Be Able To Handle Multiple Tasks And Prioritize Accordingly In A Fast-Paced Environment. They Should Also Have Excellent Time Management Skills To Meet Tight Deadlines And Manage Their Workload Effectively.
Team Player: The Ability To Work Well In A Team Is Crucial For A Helpdesk Executive At Cbre Group. They Should Be Able To Collaborate With Other Team Members To Resolve Complex Issues And Provide Support When Needed.
Prior Experience In A Similar Role: Cbre Group May Prefer Candidates With Prior Experience In A Helpdesk Or Technical Support Role. This Experience Will Demonstrate Their Ability To Handle Various Technical Issues And Provide Excellent Customer Service. Certifications Or Training In Relevant Areas Such As It Support Or Customer Service May Also Be Preferred Qualifications.
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
Conflict Resolution
customer service
Active listening
Ticket management
Technical Troubleshooting
Remote Support
Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Helpdesk Executive in Chennai, Tamil Nadu, India is between ₹1,80,000 to ₹3,50,000 per year. However, this can vary depending on the company, experience, and skills of the individual.
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CBRE Group, Inc, a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm. The Company has more than 70,000 employees (excluding affiliates), and serves real estate investors and occupiers through more than 400 offices (excluding affiliates) worldwide.
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