Credit Balance Refund Representative

Are you a detail-oriented individual with a passion for helping others? Do you have experience in the healthcare industry and a strong understanding of medical billing and insurance processes? Catholic Health Initiatives is seeking a Credit Balance Refund Representative to join our team and play a crucial role in ensuring accurate and timely refunds for our patients. As a compassionate and organized professional, you will work closely with our billing and finance departments to identify and resolve credit balance issues, providing exceptional service to our patients and contributing to our mission of providing high-quality, compassionate care. If you have the qualifications and skills listed below, we encourage you to apply for this rewarding position and be a part of our dedicated team.

1. Process Credit Balances: The primary responsibility of this role is to process credit balances for patients in a timely and accurate manner. This involves reviewing patient accounts, identifying credit balances, and initiating refunds.
2. Collaborate with Billing and Finance Departments: The Credit Balance Refund Representative will work closely with the billing and finance departments to resolve any discrepancies and ensure accurate refunds are issued to patients.
3. Maintain Knowledge of Medical Billing and Insurance Processes: This role requires a strong understanding of medical billing and insurance processes, including knowledge of coding, reimbursement, and claim denials. The representative should stay up-to-date with changes in these processes and regulations.
4. Provide Exceptional Customer Service: As a representative of Catholic Health Initiatives, the Credit Balance Refund Representative plays a crucial role in maintaining positive relationships with patients. This includes providing exceptional customer service and addressing any concerns or questions they may have regarding their refunds.
5. Attention to Detail: The ideal candidate for this position should have a strong attention to detail to ensure accuracy in processing credit balances and refunds. They should also be able to identify and resolve discrepancies in a timely manner.
6. Maintain Confidentiality: Working with patient accounts and financial information requires a high level of confidentiality. The Credit Balance Refund Representative must adhere to all HIPAA regulations and maintain the privacy and security of patient information.
7. Uphold Mission and Values: Catholic Health Initiatives has a mission of providing high-quality, compassionate care to patients. The Credit Balance Refund Representative should uphold these values in their work and interactions with patients and colleagues.
8. Organizational Skills: This role requires strong organizational skills to manage a high volume of credit balances and refunds. The representative should be able to prioritize tasks and meet deadlines while maintaining accuracy.
9. Communication Skills: The Credit Balance Refund Representative will need to communicate effectively with patients, colleagues, and other departments. This includes providing updates on the status of refunds and addressing any concerns or questions.
10. Problem Solving

According to JobzMall, the average salary range for a Credit Balance Refund Representative in College Station, TX, USA is $29,000 - $45,000 per year. This salary can vary depending on factors such as experience, location, and the specific company or organization. In addition, bonuses and benefits may also be offered.

Catholic Health Initiatives is a national Catholic healthcare system, with headquarters in Englewood, Colorado. CHI is a nonprofit, faith-based health system formed, in 1996, through the consolidation of three Catholic health systems. It is one of the nation's largest healthcare systems.