Clinic Receptionist
Are you a compassionate and organized individual with a passion for helping others? Do you thrive in a fast-paced environment and have excellent communication skills? If so, Catholic Health Initiatives is seeking a Clinic Receptionist to join our team and be the first point of contact for patients at our clinic. As a Clinic Receptionist, you will play a crucial role in ensuring a positive experience for our patients by providing outstanding customer service and administrative support. This position requires a strong attention to detail, the ability to multitask, and a commitment to upholding our organization's values. Join our team and make a difference in the lives of our patients every day.
- Greet and welcome patients and visitors in a friendly and professional manner.
- Serve as the first point of contact for patients and visitors, answering phone calls and directing them to the appropriate department or individual.
- Schedule appointments, update patient information, and maintain accurate records in the clinic's electronic system.
- Verify insurance coverage and collect necessary co-payments and fees.
- Maintain a clean and organized front desk area, ensuring a professional and welcoming atmosphere for patients.
- Communicate effectively with patients, staff, and healthcare providers to ensure a seamless patient experience.
- Provide outstanding customer service by addressing patient inquiries and concerns in a timely and empathetic manner.
- Assist with administrative tasks such as filing, data entry, and inventory management.
- Adhere to all privacy and confidentiality regulations in handling patient information.
- Collaborate with other clinic staff to ensure efficient and effective operations.
- Uphold the values and mission of Catholic Health Initiatives in all interactions with patients and colleagues.
- Stay updated on clinic policies and procedures and follow them consistently.
- Attend training and development sessions to enhance skills and knowledge.
- Maintain a high level of professionalism and integrity in all aspects of the job.
- Work with a sense of urgency and attention to detail to ensure accuracy and efficiency in all tasks.
Excellent Customer Service Skills: A Clinic Receptionist At Catholic Health Initiatives Must Have Strong Interpersonal Skills To Interact With Patients In A Positive And Professional Manner. This Includes Being Friendly, Empathetic, And Able To Handle Difficult Situations With Tact And Patience.
Knowledge Of Medical Terminology And Procedures: As A Clinic Receptionist, It Is Important To Have A Basic Understanding Of Medical Terminology And Procedures In Order To Accurately Schedule Appointments, Answer Patient Questions, And Communicate With Healthcare Providers.
Multitasking And Organizational Abilities: This Role Requires The Ability To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Scheduling Appointments, And Checking In Patients. A Clinic Receptionist Should Also Be Highly Organized To Maintain Patient Records And Ensure Efficient Workflow.
Familiarity With Electronic Medical Records: Catholic Health Initiatives Uses Electronic Medical Records To Manage Patient Information. Therefore, A Clinic Receptionist Should Be Comfortable Navigating And Using These Systems To Input And Retrieve Patient Data.
Attention To Detail: Accuracy Is Crucial In Healthcare, And A Clinic Receptionist Must Pay Close Attention To Detail When Scheduling Appointments, Verifying Insurance Information, And Updating Patient Records. This Helps Ensure That Patient Information Is Correct And That Appointments Run Smoothly.
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Record keeping
Computer proficiency
Teamwork
Organization
appointment scheduling
Problem-Solving
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Clinic Receptionist in Lexington, KY, USA is $24,000 to $34,000 per year. This salary range may vary depending on the specific clinic and the receptionist's experience and qualifications. Some clinics may offer additional benefits such as healthcare and retirement plans.
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Catholic Health Initiatives is a national Catholic healthcare system, with headquarters in Englewood, Colorado. CHI is a nonprofit, faith-based health system formed, in 1996, through the consolidation of three Catholic health systems. It is one of the nation's largest healthcare systems.
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