Clinic Receptionist

Are you passionate about providing exceptional customer service and making a positive impact on people's lives? We have an exciting opportunity for a Clinic Receptionist at Catholic Health Initiatives. As the first point of contact for our patients, you will play a crucial role in creating a welcoming and professional atmosphere. We are seeking a highly motivated individual with excellent communication skills and a strong commitment to our Catholic values. If you are a compassionate and detail-oriented individual with a desire to work in a dynamic healthcare environment, we encourage you to apply for this rewarding position.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Answer and direct incoming phone calls, take messages, and schedule appointments as needed.
3. Maintain a clean and organized front desk area.
4. Verify patient information and insurance details accurately and efficiently.
5. Collect patient payments and provide receipts.
6. Assist with patient registration and check-in process.
7. Communicate effectively with patients and staff, ensuring clear and accurate information is provided.
8. Handle patient inquiries and concerns with empathy and professionalism.
9. Adhere to Catholic Health Initiatives' values and ethical standards in all interactions.
10. Maintain patient confidentiality and adhere to HIPAA regulations.
11. Collaborate with healthcare team members to ensure a smooth and efficient patient flow.
12. Assist with administrative tasks such as filing, data entry, and other duties as needed.
13. Continuously maintain and update knowledge of clinic procedures, services, and policies.
14. Attend training and staff meetings as required.
15. Demonstrate a positive and friendly attitude towards patients and colleagues.
16. Handle difficult or sensitive situations with patience, empathy, and professionalism.
17. Stay updated on changes in insurance policies and procedures.
18. Provide exceptional customer service to ensure a positive patient experience.
19. Take initiative to identify and resolve any issues or concerns raised by patients.
20. Continuously strive to improve processes and procedures to enhance patient satisfaction.

According to JobzMall, the average salary range for a Clinic Receptionist in Chattanooga, TN, USA is between $24,000 and $32,000 per year. This may vary depending on the specific clinic, experience level, and education of the receptionist. Some clinics may offer additional benefits such as health insurance and paid time off.

Catholic Health Initiatives is a national Catholic healthcare system, with headquarters in Englewood, Colorado. CHI is a nonprofit, faith-based health system formed, in 1996, through the consolidation of three Catholic health systems. It is one of the nation's largest healthcare systems.