Warranty Administrator

As Carvana's Warranty Administrator, you will be the point of contact for all customer inquiries related to our product warranties. You will be responsible for handling customer service requests and resolving customer satisfaction issues in a timely and professional manner. We are looking for someone with exceptional customer service skills and a dedication to excellence. A successful Warranty Administrator will have a great attitude and be able to multitask in a fast-paced environment.The ideal candidate will have at least two years of customer service experience, a Bachelor’s degree in Business or a related field, and a passion for helping customers. You should have excellent communication skills and be highly organized. In addition, you should be comfortable interacting with customers both in-person and over the phone. You should be adept at problem-solving and have the ability to remain calm and professional under pressure. If you are a team-player who is capable of meeting deadlines, we would love to hear from you.

Responsibilities:

• Serve as the primary point of contact for all customer inquiries related to Carvana product warranties
• Handle customer service requests and resolve customer satisfaction issues in a timely and professional manner
• Provide exceptional customer service with a dedication to excellence
• Interact with customers both in-person and over the phone
• Respond to customer inquiries via email, phone, and other communication channels
• Maintain organized records of customer inquiries and resolutions
• Utilize problem-solving skills to resolve customer issues
• Remain calm and professional under pressure
• Meet deadlines with accuracy and efficiency
• Provide feedback and recommendations to the team on customer service improvements

According to JobzMall, the average salary range for a Warranty Administrator in Austin, TX, USA is $45,000 - $75,000 per year. This range may vary depending on the experience and qualifications of the individual.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.