Customer Experience Specialist

We’re looking for a Customer Experience Specialist to join the Carvana team! This person is passionate about providing outstanding customer service and creating a world class customer experience for our customers. The successful candidate will be an excellent communicator, patient, and passionate about helping customers. Ideal candidates will possess strong problem-solving skills, a positive attitude, and the ability to work well in a team environment. The Customer Experience Specialist is responsible for providing outstanding customer service and resolving customer issues. They should be highly organized and detail-oriented, with a commitment to delivering quality customer service. The successful candidate will have exceptional verbal and written communication skills, as well as excellent technical understanding. They should be comfortable working in a fast-paced environment and have a customer-first mindset. We are looking for someone with a minimum of 1 year of customer service experience and an understanding of customer experience best practices. Having a technical background is a plus.

Responsibilities:

• Provide outstanding customer service and create a world-class customer experience • Possess strong problem-solving skills and a positive attitude • Work well in a team environment • Communicate effectively with customers and colleagues • Resolve customer issues in a timely manner • Remain highly organized and detail-oriented • Deliver quality customer service • Have exceptional verbal and written communication skills • Have excellent technical understanding • Be comfortable working in a fast-paced environment • Have a customer-first mindset • Have a minimum of 1 year of customer service experience • Have an understanding of customer experience best practices • Have a technical background (preferred)

According to JobzMall, the average salary range for a Customer Experience Specialist in Nashville, TN, USA is $30,000 - $50,000 per year.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.