Customer Experience Specialist

We are looking for an experienced, self-motivated, and detail-oriented Customer Experience Specialist to join our team at Carvana. In this role, you will be responsible for providing outstanding customer service and building relationships with customers to ensure a positive and successful car buying experience.To be successful in this role, you must have excellent communication and problem-solving skills, as well as a strong sense of empathy and a commitment to going above and beyond to meet customer needs. You should also be able to quickly and accurately process customer requests and be comfortable working with a variety of computer systems and software. If you are passionate about helping people and have a drive to deliver outstanding customer service, we would love to hear from you!

Responsibilities:

1. Provide exceptional customer service to ensure customer satisfaction and a successful car buying experience.
2. Respond to customer inquiries in a timely and professional manner.
3. Build relationships with customers through empathy and a commitment to customer needs.
4. Utilize problem-solving skills to find creative solutions to customer issues.
5. Accurately process customer requests and orders.
6. Maintain detailed records of customer interactions and transactions.
7. Utilize computer systems and software to complete customer orders.
8. Collaborate with other teams to ensure customer satisfaction.
9. Monitor customer feedback and adjust service practices accordingly.
10. Remain up to date on current products, services, and industry trends.

According to JobzMall, the average salary range for a Customer Experience Specialist in Dallas, TX, USA is $39,000 to $56,000 per year. This range is based on the current salaries of Customer Experience Specialists in the Dallas-Fort Worth area. The salary range can vary depending on a range of factors such as experience level, company size, and industry.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.