Customer Experience Specialist

We’re looking for an experienced, motivated Customer Experience Specialist to join our team at Carvana. We’re searching for someone who can provide exceptional service to our customers, drive customer loyalty and retention, and ensure every customer has a great experience.If you’re able to think on your feet and make decisions quickly while managing multiple tasks simultaneously, we invite you to apply for this exciting opportunity. We are looking for someone who is customer-focused, organized, and driven to go above and beyond for our customers.The successful candidate will have a minimum of 3 years of customer service experience, with strong written and verbal communication skills. In addition, a track record of exceeding customer expectations and delivering outstanding customer service is essential. The ideal candidate will be passionate about customer service and possess a strong work ethic.We look forward to hearing from you and learning more about how you can help Carvana deliver outstanding customer service!

Responsibilities:

1. Provide exceptional customer service and ensure a great customer experience.
2. Foster customer loyalty and retention.
3. Think on feet and make decisions quickly while managing multiple tasks simultaneously.
4. Possess strong written and verbal communication skills.
5. Exceed customer expectations and deliver outstanding customer service.
6. Remain passionate about customer service and possess a strong work ethic.
7. Respond to customer inquiries and complaints in a timely manner.
8. Use customer feedback to improve services and processes.
9. Work with the customer service team to develop and maintain relationships with key customers.
10. Maintain accurate records of customer interactions.

According to JobzMall, the average salary range for a Customer Experience Specialist in Atlanta, GA, USA is $43,000 to $78,000. The salary range can vary depending on the company, the experience of the applicant, and the specific duties of the role.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.