Customer Advocate

We’re looking for an outgoing, detail-oriented customer advocate to join Carvana’s team. In this role, you’ll be the primary contact for our customers, providing excellent customer service and promoting our products. To be successful in this role, you should have a passion for helping people, an eye for detail, and exceptional communication and problem-solving skills. If you’re an organized professional who is passionate about customer service, we’d love to hear from you!As the Customer Advocate, you will be responsible for providing top-notch customer service and responding to customer inquiries. You’ll also be responsible for resolving customer issues and complaints, and ensuring customers are satisfied with our products and services. In this role, you’ll have the opportunity to foster customer loyalty and build long-term relationships with customers.To be considered for this role, you must have a high school diploma or equivalent. Previous experience in customer service, sales, or a related field is preferred, but not required. You should also be comfortable using computers and have excellent verbal and written communication skills. Finally, you must be able to work effectively in a team environment and remain professional and courteous even in challenging circumstances.

Responsibilities: • Provide excellent customer service and promote Carvana products. • Respond to customer inquiries and resolve customer issues and complaints. • Foster customer loyalty and build long-term relationships with customers. • Maintain professional and courteous demeanor in all customer interactions. • Utilize computer systems to accurately and efficiently answer customer questions. • Remain organized and detail-oriented while managing multiple customer inquiries. • Follow up with customers to ensure their satisfaction with our products and services. • Follow company procedures and guidelines to ensure customer satisfaction. • Work collaboratively with team members to provide the highest level of customer service.

According to JobzMall, the average salary range for a Customer Advocate in Chicago, IL, USA is between $45,000 and $60,000 per year. The exact salary depends on the level of experience, qualifications, and specific job responsibilities.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.