Customer Advocate

Are you an experienced customer service professional looking to take the next step in your career? Carvana is currently seeking a highly motivated and customer-focused individual to join our team as a Customer Advocate.As a Customer Advocate, you will be responsible for providing personalized assistance to our customers to ensure their satisfaction with the Carvana service. You will thrive in a fast-paced customer service environment and take pride in ensuring our customers have the best experience possible.To be successful in this role, you must have a minimum of two years of customer service experience, excellent communication and problem-solving skills, the ability to multi-task, and a passion for delivering outstanding customer service. A background in automotive services is a plus. If you have the qualifications and are ready to take your customer service career to the next level, we want to hear from you.

Responsibilities:

1. Provide personalized assistance to customers to ensure satisfaction with the Carvana service.
2. Respond to customer inquiries and complaints in a timely and professional manner.
3. Resolve customer issues and answer questions in a knowledgeable and efficient manner.
4. Monitor customer feedback and provide suggestions on how to improve the customer service experience.
5. Maintain customer records and ensure accuracy of customer data.
6. Develop and implement customer service policies and procedures.
7. Remain up to date on Carvana products, services, and promotions.
8. Identify areas for improvement in customer service processes and work with management to implement changes.
9. Assist with training new customer service staff as needed.
10. Maintain a positive and professional attitude at all times.

According to JobzMall, the average salary range for a Customer Advocate in Charlotte, NC, USA is $50,000-$81,000. The salary range is based on factors such as experience level, employer type, and industry.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.