Customer Advocate

We’re looking for an experienced and passionate Customer Advocate to join our team at Carvana. The ideal candidate should be an excellent communicator who is highly organized and has a strong customer service background. Our Customer Advocate will be responsible for responding to customer inquiries and ensuring a positive customer experience. If you’re an enthusiastic problem-solver who loves working with people, this could be the perfect opportunity for you.Required Qualifications:-At least two years of customer service experience-Able to multitask and prioritize tasks efficiently-Excellent written and verbal communication skills-Proficient in customer service software-Strong problem-solving skills-A positive and professional attitude-Ability to work in a fast-paced environment

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner.
2. Ensure a positive customer experience by following up on customer inquiries and resolving customer complaints.
3. Proactively identify customer issues and provide solutions.
4. Utilize customer service software to track customer interactions and information.
5. Monitor customer satisfaction ratings and address areas of concern.
6. Maintain a high level of customer service standards and quality assurance.
7. Follow up with customers to ensure a satisfactory resolution to their inquiry.
8. Collaborate with other departments to ensure customer satisfaction.
9. Document customer feedback and provide reports to management.
10. Maintain a positive and professional attitude in all customer interactions.

According to JobzMall, the average salary range for a Customer Advocate in Nashville, TN, USA is between $36,000 and $60,000 per year. This range can vary depending on the level of experience and qualifications of the individual applying for the job.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.