Customer Advocate

At Carvana, we’re looking for a motivated and passionate Customer Advocate to join our team. As an advocate, you’ll be the face of our company responsible for creating a positive customer experience. You should be an excellent communicator, have an eye for detail, and be committed to finding creative solutions for our customers. If you’re excited about helping people and building relationships, then we want to hear from you!The ideal candidate for this position will have a strong aptitude for customer service, be able to think quickly on their feet, and have a positive attitude. A successful Customer Advocate will have a minimum of two years of customer service experience, be able to work independently, and have an understanding of customer-facing technologies. We’re looking for someone who is passionate about helping others and always looking for ways to improve the customer experience. If this sounds like you, please apply!

Responsibilities:

1. Provide excellent customer service to all customers in a friendly and professional manner.
2. Respond to customer inquiries in a timely manner and find creative solutions to customer issues.
3. Build relationships with customers and understand their needs.
4. Manage customer accounts and resolve any customer complaints.
5. Stay up to date on company products and services and have an understanding of customer facing technologies.
6. Maintain customer records and update customer information as needed.
7. Work independently with minimal supervision.
8. Develop and implement customer service strategies to improve customer experience.
9. Monitor customer feedback and provide feedback to management.
10. Work collaboratively with other departments to ensure customer satisfaction.

According to JobzMall, the average salary range for a Customer Advocate in Houston, TX, USA is between $36,000 and $51,000. This range will vary depending on experience, education, and qualifications.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.