Customer Advocate

We are looking for an enthusiastic and customer-oriented individual to join our team as a Customer Advocate at Carvana! As a Customer Advocate, you will be the first point of contact for our customers as they navigate their car buying journey. You will be responsible for engaging with customers to ensure their satisfaction and take ownership of their experience.We are looking for someone who is an excellent communicator, both written and verbally, and is comfortable working with a variety of online tools. A successful candidate must have strong problem-solving skills and the ability to think quickly on their feet. The ideal candidate must also be comfortable working in a fast-paced environment with changing priorities.We want an individual who is passionate about customer service, has a can-do attitude and enjoys helping others. If you are a self-starter, eager to learn and think outside the box, we want to hear from you!

Responsibilities:

1. Provide superior customer service and satisfaction over the phone, online chats, and emails.
2. Assess customer needs and provide appropriate solutions in a timely manner.
3. Troubleshoot customer complaints and inquiries.
4. Develop relationships with customers to ensure their loyalty and satisfaction.
5. Respond to customer inquiries in a professional and courteous manner.
6. Use various online tools to provide customers with the best service experience.
7. Maintain a positive attitude and demonstrate excellent communication and problem-solving skills.
8. Remain up to date on product knowledge and services.
9. Perform other duties as assigned.

According to JobzMall, the average salary range for a Customer Advocate in Dallas, TX, USA is $45,000 - $85,000 per year. This range is based on the salaries of similar positions in the area and the experience of the individual.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.