Customer Advocate

We at Carvana are looking for an experienced Customer Advocate to join our team and help us to continue providing the best customer experiences in the industry. As a Customer Advocate, you will be the voice of our customers, responding to inquiries, resolving issues, and providing a personalized customer experience.To be successful in this role, you should have excellent problem-solving and communication skills, as well as a desire to exceed customer expectations. You will need to have excellent knowledge of our products and services, and the ability to think quickly and creatively in order to provide the best customer service.If you are passionate about customer service and have the necessary skills, we would love to have you join our team!

Responsibilities:

1. Respond to customer inquiries and complaints in a timely and professional manner.
2. Resolve customer issues quickly and efficiently.
3. Provide personalized customer service to meet and exceed customer expectations.
4. Maintain comprehensive knowledge of Carvana's products and services.
5. Act as the voice of the customer and provide feedback to the leadership team.
6. Utilize problem-solving skills to creatively find solutions to customer inquiries.
7. Maintain accurate customer records in customer relationship management (CRM) software.
8. Monitor customer satisfaction levels and suggest improvements as needed.
9. Remain up-to-date on industry trends and best practices.
10. Adhere to customer service policies and procedures.

According to JobzMall, the average salary range for a Customer Advocate in Atlanta, GA, USA is between $38,000 and $56,000 per year. This range is based on the salaries of Customer Advocates in the area, as well as the experience and qualifications of the individual.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.