Customer Advocate

Carvana is looking for an enthusiastic Customer Advocate to join our growing team! As a Customer Advocate, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service. The ideal candidate will have excellent communication skills, be able to think quickly on their feet and have a positive attitude. We’re looking for someone who is willing to go the extra mile and is passionate about helping our customers have the best experience possible. If you think you have what it takes to be a part of our team, please read on to see if you meet the qualifications below.

Responsibilities:

1. Respond to customer inquiries via phone, email, or other channels in a timely and professional manner.
2. Resolve customer complaints and issues in a friendly and efficient manner.
3. Monitor customer feedback and provide suggestions for improvement.
4. Follow up with customers to ensure their needs are met.
5. Develop relationships with customers to encourage loyalty and repeat business.
6. Maintain up-to-date knowledge of Carvana products and services.
7. Provide helpful advice and guidance to customers.
8. Stay current on industry trends and best practices.
9. Handle escalated customer service issues.
10. Create detailed reports on customer inquiries and feedback.

According to JobzMall, the average salary range for a Customer Advocate in Los Angeles, CA, USA is $42,000 to $62,000 per year. This range can vary depending on experience, qualifications, and other factors.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.