Customer Advocate

Do you have a passion for helping people? Are you looking for an opportunity to make a real difference in the lives of customers? Carvana is looking for a Customer Advocate to join our team and provide exceptional customer service.The ideal candidate will have excellent interpersonal skills, a strong work ethic and a commitment to going above and beyond to ensure our customers have the best possible experience. You should be a problem-solver who is motivated to exceed customer expectations, and have a knack for quickly understanding customer needs. You should also be comfortable working in a fast-paced environment and be able to multi-task effectively.If you are looking for a challenging role with the opportunity to make a real impact on the customer experience, then this role is perfect for you!

Responsibilities:

1. Provide exceptional customer service through responding to customer inquiries in a timely and professional manner.
2. Utilize problem-solving skills to address customer concerns and complaints.
3. Remain current on product and industry knowledge to ensure customers are informed and satisfied.
4. Utilize interpersonal skills to build strong customer relationships and trust.
5. Foster a customer-focused environment by demonstrating a commitment to going above and beyond customer expectations.
6. Manage multiple customer service tasks in a fast-paced environment.
7. Maintain accurate customer records and ensure customer data is properly stored and secured.
8. Utilize feedback from customers to suggest improvements to the customer experience.

According to JobzMall, the average salary range for a Customer Advocate in Las Vegas, NV, USA is $32,000 - $57,000. This range is based on salaries reported by employers and anonymous employees in the Las Vegas area.

Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.