Customer Service Representative

We are looking for an experienced and customer-focused Customer Service Representative to join our team at Carrefour. The successful candidate will have a passion for helping customers and will be able to provide exceptional service. The ideal candidate will possess excellent communication and problem-solving skills, an ability to remain calm under pressure and an outgoing personality. If you are friendly, driven and willing to go above and beyond to meet customer needs, we would love to hear from you!To be successful in this role, you will need:• Proven experience in a customer service role• Excellent communication and interpersonal skills• Ability to work well under pressure• Ability to think quickly and problem solve• Positive attitude and friendly demeanor• Ability to multitask and manage multiple priorities• Knowledge of customer service principles and practices• Knowledge of relevant computer applications• Ability to maintain confidentiality• High school diploma or equivalent

Responsibilities:

• Respond to customer inquiries in a timely and professional manner

• Gather customer information and assess needs to provide the best customer service experience

• Troubleshoot customer issues and provide solutions

• Maintain accurate customer records and update customer information as necessary

• Analyze customer feedback and suggest opportunities for improvement

• Process orders, forms, applications, and requests

• Follow up with customers to ensure their satisfaction

• Refer unresolved customer issues to the appropriate team

• Monitor customer satisfaction surveys and address any concerns

• Adhere to customer service policies and procedures

• Maintain an up-to-date knowledge of Carrefour products and services

According to JobzMall, the average salary range for a Customer Service Representative in Buenos Aires, Argentina is between $3,000 and $6,000 per month. This range may vary depending on the company, location, experience, and other factors.

Carrefour SA engages in the provision of supermarkets and retail stores. Its activities include the operation and management of hypermarkets; supermarkets; convenience stores; cash and carry stores; and both food and non-food e-commerce websites.