Service Operator
Welcome to the exciting world of CarMax! We are currently seeking a highly motivated and customer-oriented individual to join our team as a Service Operator. As a Service Operator, you will play a crucial role in ensuring the smooth and efficient operation of our service department. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for providing excellent customer service. If you have a strong attention to detail, excellent communication skills, and a desire to be a part of a dynamic team, then we want to hear from you!
- Greet and welcome customers in a friendly and professional manner.
- Assist with scheduling and managing appointments for service department.
- Maintain a clean and organized service department to ensure a positive customer experience.
- Perform vehicle inspections and accurately document any findings.
- Communicate with customers regarding service options and provide recommendations based on their needs.
- Coordinate with technicians to ensure timely completion of service requests.
- Answer customer inquiries and address any concerns or complaints.
- Process payments and maintain accurate records of service transactions.
- Follow company policies and procedures to ensure quality service and customer satisfaction.
- Continuously improve customer service skills and stay up-to-date on product knowledge.
- Collaborate with team members to maintain a positive and cohesive work environment.
- Adhere to safety protocols and maintain a safe work environment for customers and employees.
- Assist with other tasks and duties as assigned by management.
Excellent Customer Service Skills: A Service Operator At Carmax Must Possess Strong Communication And Interpersonal Skills To Effectively Interact With Customers And Provide Them With A Positive Experience.
Technical Knowledge: This Role Requires A Solid Understanding Of Automotive Mechanics And The Ability To Diagnose And Solve Technical Issues With Vehicles.
Organizational Skills: Service Operators Are Responsible For Managing Multiple Tasks And Ensuring That Vehicles Are Serviced In A Timely And Efficient Manner. Strong Organizational Skills Are Essential For Success In This Role.
Teamwork: Carmax Values A Collaborative Work Environment, And Service Operators Must Be Able To Work Effectively As Part Of A Team To Ensure Customer Satisfaction And The Smooth Operation Of The Service Department.
Attention To Detail: From Completing Service Orders Accurately To Performing Vehicle Inspections, A Service Operator Must Have A Keen Eye For Detail To Ensure That All Tasks Are Completed To The Highest Quality Standards.
Communication
Time Management
Multitasking
Attention to detail
customer service
Computer proficiency
Teamwork
Organization
Problem-Solving
Adaptability
Sales Techniques
Vehicle Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Operator in Las Vegas, NV, USA is $36,000 to $48,000 per year. This may vary depending on the specific job duties, experience level, and company. Some Service Operators may earn higher salaries if they have specialized skills or work in high-demand industries.
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CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.
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