Service Operator
Welcome to CarMax - the nation's leading retailer of quality used cars. As a Service Operator, you will play an integral role in our mission to provide exceptional customer service and ensure that every car on our lot meets our high standards. We are seeking a motivated and detail-oriented individual to join our team and help us continue to revolutionize the car buying experience. If you are passionate about cars and delivering top-notch service, and possess strong communication and problem-solving skills, then we want you on our team. Keep reading to learn more about this exciting opportunity at CarMax.
- Greet and welcome customers to CarMax with a friendly and professional demeanor.
- Provide exceptional customer service by addressing any questions or concerns.
- Ensure that all cars on the lot meet our high standards by performing thorough inspections.
- Conduct test drives with customers and explain vehicle features and capabilities.
- Effectively communicate with customers and team members to resolve any issues or concerns.
- Maintain a clean and organized work area and assist with lot organization.
- Keep up-to-date with product knowledge and industry trends to accurately answer customer inquiries.
- Complete necessary paperwork and documentation accurately and efficiently.
- Collaborate with other team members to ensure a smooth and efficient operation.
- Continuously strive to exceed customer expectations and contribute to a positive and enjoyable car buying experience.
- Uphold company policies and procedures to maintain a safe and professional work environment.
- Perform other duties as assigned by management.
Strong Customer Service Skills: A Service Operator At Carmax Should Have Excellent Communication And Interpersonal Skills To Interact With Customers In A Friendly And Professional Manner.
Automotive Knowledge: Candidates Should Possess A Basic Understanding Of Automotive Systems, Parts, And Components To Provide Accurate Information To Customers And Assist With Basic Vehicle Maintenance Tasks.
Attention To Detail: As A Service Operator, Attention To Detail Is Crucial To Ensure Accurate And Efficient Completion Of Tasks Such As Vehicle Inspections, Paperwork, And Data Entry.
Time Management Skills: This Role Requires The Ability To Prioritize Tasks And Manage Time Effectively To Meet Customer Needs And Maintain A Fast-Paced Work Environment.
Team Player: The Ability To Work Well In A Team And Collaborate With Other Service Department Employees Is Essential To Provide Quality Service To Customers And Maintain A Positive Work Environment.
Communication Skills
Time Management
Attention to detail
customer service
Computer proficiency
Teamwork
Organization
Problem-Solving
Multi-tasking
Adapt
Sales Techniques
Vehicle Knowledge
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Service Operator in Columbus, GA, USA is $30,000-$45,000 per year. This may vary depending on the specific company, industry, and experience level. Some service operators in Columbus, GA may earn higher salaries, up to $60,000 or more, depending on their responsibilities and experience. The salary may also include bonuses, benefits, and other forms of compensation.
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CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.
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