Service Consultant (Full Time)

We are seeking a highly motivated and customer-focused individual to join our team as a Service Consultant at CarMax. In this role, you will have the opportunity to deliver exceptional service to our valued customers and help them navigate the car buying and maintenance process. We are looking for individuals who are passionate about providing top-notch customer service and have a strong understanding of the automotive industry. If you have a positive attitude, excellent communication skills, and a desire to learn and grow, we want to hear from you!

1. Provide exceptional customer service to all clients, both in-person and over the phone.
2. Act as a knowledgeable and resourceful point of contact for customers during the car buying and maintenance process.
3. Utilize strong understanding of the automotive industry to answer customer questions and provide recommendations.
4. Maintain a positive attitude and professional demeanor at all times.
5. Continuously strive to improve customer satisfaction and loyalty.
6. Communicate effectively with customers, team members, and management.
7. Support and contribute to a positive and collaborative team environment.
8. Keep up-to-date with product knowledge and company policies and procedures.
9. Handle and resolve customer complaints and concerns in a timely and effective manner.
10. Work efficiently and effectively in a fast-paced and dynamic environment.
11. Maintain accurate and detailed records of customer interactions and transactions.
12. Continuously seek opportunities to improve and enhance the customer experience.
13. Participate in ongoing training and development programs to improve skills and knowledge.
14. Adhere to company standards and procedures for quality, safety, and customer service.
15. Maintain a clean and organized work environment.
16. Flexibly and efficiently handle multiple tasks and responsibilities.
17. Collaborate with other team members to achieve team and company goals.
18. Proactively identify areas for improvement and suggest solutions.
19. Follow up with customers to ensure satisfaction and gather feedback.
20. Demonstrate a strong work ethic and commitment to delivering excellent service.

According to JobzMall, the average salary range for a Service Consultant (Full Time) in Burbank, CA, USA is $39,000 - $55,000 per year. This may vary depending on factors such as the employer, experience, and qualifications.

CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.