Service Consultant

Welcome to CarMax, where we are dedicated to providing an exceptional car buying experience for our customers. As a Service Consultant, you will play a crucial role in ensuring that our customers receive top-notch service and support throughout their car ownership journey. We are seeking a highly motivated and customer-oriented individual to join our team and help us deliver on our promise of outstanding service. If you have a passion for cars and providing exceptional customer service, we want to hear from you.

1. Greet and welcome customers to CarMax, creating a positive and inviting atmosphere for their car buying experience.
2. Provide exceptional customer service by addressing and resolving any inquiries, concerns, or issues that customers may have.
3. Educate customers on the different services and maintenance options available for their vehicles.
4. Schedule and coordinate appointments for customers, ensuring efficient and timely service.
5. Maintain thorough knowledge of CarMax's services, policies, and procedures.
6. Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
7. Collaborate with technicians and other team members to ensure efficient and accurate completion of service requests.
8. Keep accurate records of customer interactions, service requests, and other important information.
9. Continuously strive to improve the customer experience and provide feedback to management on ways to enhance service.
10. Stay updated on industry trends and advancements in car maintenance to better serve customers.
11. Meet and exceed sales and service goals set by the company.
12. Maintain a clean and organized work area, ensuring a professional and welcoming environment for customers.
13. Follow safety protocols and regulations to ensure the well-being of customers and team members.
14. Attend training sessions and meetings to stay updated on new products and services offered by CarMax.
15. Demonstrate a strong understanding of CarMax's mission, values, and commitment to exceptional customer service.

According to JobzMall, the average salary range for a Service Consultant in Irvine, CA, USA is $52,000 - $90,000 per year. This range can vary depending on factors such as the specific industry, experience level, and job responsibilities. Additionally, factors such as bonuses, commissions, and benefits may also affect the overall compensation for a Service Consultant in Irvine.

CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.