Are you passionate about providing exceptional customer service and helping others find their perfect car? Do you thrive in a fast-paced and dynamic environment? If so, CarMax is looking for a dedicated and enthusiastic Service Consultant to join our team. As a Service Consultant, you will have the opportunity to build strong relationships with our customers and assist them in every step of their car buying journey. We are seeking individuals with excellent communication skills, a strong attention to detail, and a passion for delivering unparalleled customer service. If this sounds like you, we would love to hear from you!
- Provide exceptional customer service to all CarMax customers, both in person and over the phone
- Act as the primary point of contact for customers throughout their car buying journey
- Build and maintain strong relationships with customers to ensure a positive and personalized experience
- Assist customers in selecting the perfect car for their needs and budget
- Educate customers on CarMax's products and services, including warranties, financing options, and trade-in processes
- Conduct thorough vehicle walk-arounds and test drives with customers to showcase features and answer any questions
- Utilize strong communication skills to effectively convey information and address any concerns or issues that may arise
- Maintain a high level of attention to detail to accurately document customer interactions and vehicle information
- Collaborate with other team members, including sales associates and technicians, to ensure a seamless and efficient customer experience
- Keep up-to-date on industry and product knowledge to provide customers with the most relevant and accurate information
- Continuously strive to meet and exceed customer satisfaction goals and metrics set by CarMax.
Customer Service Skills: A Service Consultant At Carmax Must Possess Excellent Customer Service Skills To Provide A Positive And Satisfactory Experience For Customers. This Includes Strong Communication, Problem-Solving, And Conflict Resolution Abilities.
Automotive Knowledge: A Solid Understanding Of Automotive Mechanics, Parts, And Repairs Is Essential For A Service Consultant At Carmax. This Includes Knowledge Of Various Car Models And Their Specific Maintenance Requirements.
Computer Proficiency: As A Service Consultant, The Ability To Navigate And Use Computer Systems And Software Is Crucial For Managing Service Orders, Tracking Inventory, And Communicating With Customers And Team Members.
Attention To Detail: Service Consultants At Carmax Must Have A Keen Eye For Detail To Accurately Inspect And Diagnose Vehicle Issues, Estimate Repair Costs, And Ensure Quality Control Of Services Provided.
Team Player: Working Well With Others Is A Key Aspect Of Being A Successful Service Consultant At Carmax. This Includes Collaborating With Technicians, Communicating Effectively With Team Members, And Supporting A Positive And Productive Work Environment.
Communication Skills
Time Management
Product knowledge
Multitasking
customer service
Computer proficiency
Automotive knowledge
Active listening
Problem-Solving
Sales Techniques
Negotiation Abilities
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Consultant in Houston, TX, USA is between $40,000 and $70,000 per year. This can vary depending on the specific industry, company, and level of experience of the individual.
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CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.
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