At CarMax, we strive to provide our customers with an exceptional car buying experience. As a Service Consultant, you will play a crucial role in ensuring that our customers receive top-notch service and support throughout their vehicle ownership journey. We are seeking a motivated and customer-focused individual to join our team and help us deliver on our promise of hassle-free car buying. If you have a passion for providing excellent customer service and possess strong communication and problem-solving skills, we want to hear from you. Join us at CarMax and be a part of a dynamic and fast-paced environment where your skills and contributions will be valued and rewarded.
- Provide exceptional customer service to all CarMax customers, both in person and over the phone.
- Assist customers with any questions or concerns they may have regarding their vehicle.
- Build strong relationships with customers to ensure their satisfaction and loyalty.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Act as a liaison between the customer and the service department to ensure timely and efficient service.
- Utilize problem-solving skills to resolve customer issues and complaints in a timely and professional manner.
- Maintain accurate and detailed records of customer interactions and transactions.
- Stay up-to-date on product and service knowledge to effectively assist customers.
- Collaborate with service technicians to ensure all customer concerns are addressed and resolved.
- Continuously strive to improve the customer experience and identify areas for improvement within the service department.
- Adhere to company policies and procedures to maintain a high level of service and professionalism.
- Meet and exceed sales targets and goals set by the company.
- Contribute to a positive and collaborative team environment.
- Keep up with industry trends and changes to provide the best service to customers.
- Attend training and development sessions to improve skills and knowledge.
Strong Customer Service Skills: A Service Consultant At Carmax Should Have Excellent Communication And Interpersonal Skills To Effectively Interact With Customers And Provide Exceptional Service.
Automotive Knowledge: Candidates Should Have A Solid Understanding Of Automotive Mechanics And Be Able To Diagnose And Explain Vehicle Issues To Customers.
Attention To Detail: The Role Of A Service Consultant Requires Meticulous Attention To Detail To Accurately Assess And Document Vehicle Conditions And Repair Needs.
Time Management Skills: Carmax Service Consultants Must Be Able To Effectively Manage Their Time And Prioritize Tasks To Ensure Timely Completion Of Repairs And Maintenance Services.
Team Player: Working Collaboratively With Other Team Members Is Essential For Success As A Service Consultant At Carmax. The Ability To Work Well In A Team Environment And Support Colleagues Is Crucial.
Communication
Sales
Time Management
Attention to detail
Conflict Resolution
customer service
Automotive knowledge
Active listening
Teamwork
Problem-Solving
Adaptability
Multi-tasking
Communication
Conflict Resolution
Leadership
Problem Solving
Time management
creativity
Attention to detail
Teamwork
Adaptability
Empathy
According to JobzMall, the average salary range for a Service Consultant in Austin, TX, USA is between $40,000 and $70,000 per year. This can vary based on factors such as experience, education, and the specific company and industry they work in.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started