Service Consultant

Welcome to CarMax, the nation's leading retailer of used cars. We are seeking a dynamic and customer-focused individual to join our team as a Service Consultant. As a Service Consultant, you will play a crucial role in providing exceptional customer service and ensuring the highest level of satisfaction for our customers. If you have a passion for cars and a knack for building relationships, we want to hear from you. Join us in our mission to revolutionize the car buying experience and help customers find their perfect ride. To excel in this role, you must have excellent communication skills, a strong attention to detail, and a desire to go above and beyond for our customers.

1. Greet and welcome customers to CarMax with a friendly and professional demeanor.
2. Provide exceptional customer service by addressing customer inquiries and concerns in a timely and efficient manner.
3. Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
4. Utilize excellent communication skills to convey product knowledge and assist customers in finding their perfect car.
5. Demonstrate a strong attention to detail in accurately documenting customer information and transactions.
6. Collaborate with team members to ensure a seamless and efficient customer experience.
7. Continuously strive to exceed customer expectations and go above and beyond to ensure their satisfaction.
8. Stay up-to-date on industry trends and product knowledge to better assist customers.
9. Promote and sell additional services to customers, such as extended warranties and maintenance plans.
10. Maintain a clean and organized work area to provide a professional and welcoming environment for customers.
11. Work with the service team to schedule appointments and follow up with customers regarding their service needs.
12. Uphold company policies and procedures to ensure a high level of customer satisfaction and a positive work environment.
13. Embrace the mission of CarMax to revolutionize the car buying experience and contribute to a positive and innovative work culture.
14. Provide feedback to management on ways to improve the customer experience and increase efficiency.
15. Adhere to all safety protocols and guidelines to ensure a safe and secure environment for customers and employees.

According to JobzMall, the average salary range for a Service Consultant in San Francisco, CA, USA is $53,000-$95,000 per year. This can vary depending on the specific company, industry, and level of experience. Factors such as certifications, additional skills, and performance can also impact salary range. Additionally, the cost of living in San Francisco is high, so salaries may be higher in this area compared to other parts of the country.

CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.