Welcome to CarMax, where we strive to provide our customers with an exceptional car buying experience. We are currently seeking a highly motivated and customer-focused individual to join our team as a Service Consultant. As a Service Consultant, you will be responsible for providing top-notch service to our customers, ensuring their satisfaction with their vehicle maintenance and repair needs. If you have a passion for customer service, a strong attention to detail, and experience in the automotive industry, we want to hear from you!
- Greet and welcome customers to CarMax, providing a warm and friendly atmosphere.
- Understand and communicate the CarMax brand and values to customers.
- Listen to customer needs and concerns, and provide appropriate solutions.
- Communicate with customers in a professional and courteous manner.
- Provide exceptional customer service by going above and beyond to meet customer expectations.
- Assist customers with scheduling service appointments and ensuring timely completion of services.
- Maintain a thorough knowledge of CarMax's service offerings and promotions to effectively assist customers.
- Conduct vehicle inspections and accurately diagnose customer concerns.
- Provide accurate estimates and recommendations for vehicle maintenance and repairs.
- Work closely with the service team to ensure efficient and timely completion of repairs.
- Keep detailed records of customer interactions and service history.
- Follow up with customers to ensure satisfaction and address any additional concerns.
- Stay up-to-date on industry trends and new technologies to better serve customers.
- Maintain a clean and organized work area, adhering to safety and company policies.
- Continuously strive to improve customer satisfaction and retention.
Strong Customer Service Skills: A Service Consultant At Carmax Should Possess Excellent Communication And Interpersonal Skills To Provide Top-Notch Customer Service To Clients.
Automotive Knowledge: The Ideal Candidate Should Have A Good Understanding Of The Automotive Industry, Including Vehicle Features, Parts, And Maintenance Procedures.
Problem-Solving Abilities: A Service Consultant Must Be Able To Quickly Identify And Resolve Customer Concerns And Provide Effective Solutions To Ensure Customer Satisfaction.
Attention To Detail: The Job Requires Attention To Detail To Accurately Document Customer Interactions, Vehicle Issues, And Service Recommendations.
Team Player: The Ability To Work Collaboratively With Other Team Members And Departments Is Essential To Ensure Efficient And Effective Service Delivery.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Negotiation
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Consultant in Fresno, CA, USA is between $35,000 to $55,000 per year. However, this can vary depending on the specific industry, company, and level of experience of the Service Consultant. Some companies may also offer additional benefits such as bonuses, commission, and health insurance.
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CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.
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