Service Consultant

Welcome to CarMax, where we are dedicated to creating a seamless and stress-free car buying experience for our customers. We are currently seeking a motivated and customer-focused individual to join our team as a Service Consultant. As a Service Consultant, you will use your exceptional communication and problem-solving skills to assist our customers with their service needs. If you have a passion for providing top-notch customer service and a deep understanding of automotive maintenance, we encourage you to apply for this exciting opportunity.

1. Greet and welcome customers to CarMax, creating a warm and inviting atmosphere.
2. Provide exceptional customer service by promptly addressing customers’ needs and concerns.
3. Use strong communication skills to effectively communicate with customers and team members.
4. Assist customers in scheduling service appointments and understanding the services offered.
5. Provide accurate and detailed information to customers regarding service options, prices, and timelines.
6. Demonstrate a deep understanding of automotive maintenance and repair services.
7. Utilize problem-solving skills to resolve customer issues and complaints.
8. Maintain a positive and professional attitude at all times, representing the CarMax brand.
9. Collaborate with service technicians to ensure timely and efficient completion of repairs.
10. Follow up with customers to ensure satisfaction and address any further needs or concerns.
11. Communicate any relevant information to the customer regarding their vehicle’s maintenance and repair services.
12. Keep accurate records of customer interactions and service transactions.
13. Stay up-to-date with product knowledge and industry trends to better assist customers.
14. Maintain a clean and organized work area to provide a professional and welcoming environment.
15. Uphold company policies and procedures to ensure a smooth and stress-free customer experience.

According to JobzMall, the average salary range for a Service Consultant in Palm Desert, CA, USA is between $39,000 and $52,000 per year. However, this may vary depending on factors such as experience, education, and the specific company or industry. Some Service Consultants in this area may earn higher salaries, potentially up to $70,000 or more. It is important to research the specific job market and company to determine a more accurate salary range.

CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.