CarMax

Senior Customer Specialist

CarMax
Palm Desert, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to CarMax, where we strive to provide the best car buying experience for our customers. We are currently seeking a highly motivated and experienced Senior Customer Specialist to join our team. As a Senior Customer Specialist, you will play a crucial role in ensuring our customers receive exceptional service and leave our dealership satisfied with their purchase. We are looking for a candidate who is passionate about providing excellent customer service, has strong communication and problem-solving skills, and is able to thrive in a fast-paced environment. If you have a proven track record of exceeding customer expectations and are ready to take the next step in your career, we want to hear from you!

  1. Greet and welcome customers to the dealership in a friendly and professional manner.
  2. Assist customers with their car buying process by providing detailed information about our vehicles and services.
  3. Build and maintain strong relationships with customers to ensure a positive and memorable experience.
  4. Listen to customer needs and concerns, and effectively address and resolve any issues that may arise.
  5. Provide guidance and support to junior customer service team members.
  6. Keep up-to-date with product knowledge and industry trends to better assist customers.
  7. Proactively identify opportunities to improve the customer experience and make recommendations to management.
  8. Handle customer inquiries and complaints in a timely and efficient manner.
  9. Collaborate with other departments such as sales, finance, and service to ensure seamless customer service.
  10. Maintain accurate records of customer interactions and transactions.
  11. Meet and exceed individual and team targets for customer satisfaction and sales.
  12. Continuously seek ways to improve and streamline processes to enhance the overall customer experience.
  13. Attend training and development sessions to enhance knowledge and skills.
  14. Maintain a positive and professional attitude at all times, representing the company in a positive light.
  15. Adhere to company policies and procedures, including customer privacy and data protection.
  16. Assist with any other duties assigned by management to ensure the smooth operation of the dealership.
Where is this job?
This job is located at Palm Desert, CA, USA
Job Qualifications

  • Extensive Customer Service Experience: A Senior Customer Specialist At Carmax Should Have A Minimum Of 3-5 Years Of Experience In A Customer Service Role, Preferably In A Retail Or Automotive Setting. This Experience Should Demonstrate A Strong Track Record Of Providing Exceptional Customer Service And Resolving Complex Customer Issues.

  • Excellent Communication Skills: The Ability To Effectively Communicate With Customers And Colleagues Is Crucial For A Senior Customer Specialist At Carmax. This Includes Strong Verbal And Written Communication Skills, Active Listening, And The Ability To Convey Complex Information In A Clear And Concise Manner.

  • Strong Problem-Solving Abilities: As A Senior Customer Specialist, The Ability To Think Critically And Come Up With Creative Solutions To Customer Issues Is Essential. This Includes The Ability To Quickly Assess A Situation, Identify The Root Cause Of A Problem, And Develop A Plan Of Action To Resolve It.

  • Automotive Knowledge And Experience: While Not Required, Having A Background In The Automotive Industry Can Be A Valuable Asset For A Senior Customer Specialist At Carmax. This Includes A Basic Understanding Of Vehicle Features And Specifications, As Well As Experience Working With Car Buying And Selling Processes.

  • Leadership Skills: A Senior Customer Specialist At Carmax May Be Responsible For Overseeing A Team Of Customer Specialists, So Strong Leadership Skills Are Important. This Includes The Ability To Motivate And Coach Team Members, Delegate Tasks Effectively, And Maintain A Positive And Productive Work Environment.

Required Skills

  • Communication

  • Sales

  • Time Management

  • Multitasking

  • Attention to detail

  • Negotiation

  • Leadership

  • customer service

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Relationship-Building

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Customer Specialist in Palm Desert, CA, USA is $40,000 - $60,000 per year. However, salaries can vary depending on the company, industry, and level of experience of the individual. Some companies may also offer additional benefits such as bonuses, commissions, and healthcare benefits.

Additional Information
CarMax is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 8th, 2025
Apply BeforeJuly 20th, 2025
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About CarMax

CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.

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