Representative, Specialty Collections & Retention

Welcome to CarMax, the nation's leading retailer of used cars. We are currently looking for a driven and customer-focused individual to join our team as a Representative for Specialty Collections and Retention. In this role, you will have the unique opportunity to utilize your exceptional communication and negotiation skills to assist customers in resolving delinquent accounts and retaining their valued business. We are seeking a candidate who is results-oriented, detail-oriented, and thrives in a fast-paced and dynamic environment. If you are passionate about providing excellent customer service and possess the necessary qualifications, we encourage you to apply for this exciting opportunity.

1. Communicate with customers: The Representative for Specialty Collections and Retention will be responsible for communicating with customers who have delinquent accounts in a professional and effective manner.
2. Resolve delinquent accounts: The main responsibility of this role is to work towards resolving delinquent accounts and finding solutions to help customers catch up on their payments.
3. Retain customers: The Representative will be responsible for using their negotiation skills to retain customers and their business by offering solutions that meet their needs.
4. Provide excellent customer service: As the face of CarMax, the Representative will be responsible for providing exceptional customer service to all customers, regardless of their account status.
5. Meet performance goals: This role requires a results-oriented individual who can meet performance goals and targets set by the company.
6. Maintain accuracy: The Representative will be responsible for maintaining accurate records of customer interactions and account details.
7. Work in a fast-paced environment: CarMax is a fast-paced and dynamic company, and the Representative will need to thrive in this type of environment.
8. Attention to detail: The role requires a detail-oriented individual who can pay attention to small details and ensure accuracy in all aspects of the job.
9. Collaborate with team members: The Representative will work closely with other team members to share information, discuss strategies, and support each other in achieving goals.
10. Adhere to company policies and procedures: It is important for the Representative to follow all company policies and procedures to ensure consistency and quality in their work.
11. Continuously improve: The Representative should be open to feedback and willing to continuously improve their skills and knowledge to better serve customers and meet performance goals.
12. Uphold company values: CarMax has a set of values that guide its operations, and the Representative should embody these values in their work and interactions with customers and team members.
13. Maintain confidentiality: The Representative will be responsible for handling sensitive customer information and must maintain confidentiality at all times.

According to JobzMall, the average salary range for a Representative, Specialty Collections & Retention in Kennesaw, GA, USA is $40,000-$50,000 per year. However, this can vary based on factors such as experience, education, and the specific company or industry the individual is working in.

CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.