Customer Specialist

Welcome to CarMax, where we believe in putting the customer first in everything we do. As a Customer Specialist, you will play a crucial role in our mission to provide an exceptional car buying experience for our valued customers. We are looking for individuals who are passionate about delivering top-notch customer service and have a strong understanding of the automotive industry. Your exceptional communication skills and ability to build relationships will make you an integral part of our team. Join us in our commitment to making car buying simple, transparent, and stress-free for our customers.

1. Greet and welcome customers as they enter the dealership with a friendly and professional attitude.
2. Provide exceptional customer service by actively listening to customer needs and addressing any concerns or questions they may have.
3. Build and maintain strong relationships with customers to ensure a positive buying experience and promote customer loyalty.
4. Demonstrate a deep understanding of the automotive industry and CarMax's products and services to effectively assist customers in their car buying process.
5. Assist customers in selecting the right vehicle for their needs by providing detailed information and conducting test drives.
6. Handle customer inquiries, complaints, and issues in a timely and efficient manner, escalating to management when necessary.
7. Keep accurate records of customer interactions and transactions using designated systems and processes.
8. Collaborate with other departments and team members to ensure a seamless and exceptional customer experience.
9. Stay up-to-date on product knowledge, industry trends, and customer service best practices to continuously improve service delivery.
10. Adhere to company policies and procedures, including maintaining a safe and clean work environment.
11. Contribute to a positive and collaborative team culture by actively participating in team meetings and sharing feedback and ideas for improvement.
12. Continuously seek opportunities to enhance the customer experience and provide suggestions to management for process improvement.

According to JobzMall, the average salary range for a Customer Specialist in Maplewood, MN, USA is between $33,000 and $41,000 per year. However, this range can vary depending on factors such as experience, qualifications, and the specific company and industry. Some Customer Specialists may also receive additional benefits such as bonuses and commissions.

CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.