Customer Specialist - Full Time
Welcome to CarMax, where we are dedicated to providing a stress-free car buying experience for our customers. As a Customer Specialist, you will play a crucial role in building and maintaining strong relationships with our valued customers. Your exceptional customer service skills and passion for helping others will make you a key member of our team. If you are a driven and customer-focused individual with a strong work ethic, we invite you to join our team as a full-time Customer Specialist at CarMax.
- Greet and welcome customers as they enter the dealership.
- Provide excellent customer service by answering any questions or concerns.
- Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
- Assist customers with finding the right car for their needs and budget.
- Conduct test drives and provide detailed information about vehicle features and specifications.
- Process paperwork and ensure all necessary documents are completed accurately.
- Follow up with customers after their purchase to ensure their satisfaction and address any additional needs.
- Proactively communicate with customers to keep them updated on the progress of their vehicle purchase.
- Collaborate with other team members to ensure a seamless and stress-free car buying experience for customers.
- Maintain a clean and organized work environment to provide a welcoming atmosphere for customers.
- Stay up-to-date on product knowledge and constantly strive to improve customer service skills.
- Continuously meet or exceed sales goals and objectives set by the company.
- Handle customer complaints and resolve any issues in a timely and professional manner.
- Attend training and development programs to enhance job knowledge and skills.
- Adhere to company policies and procedures to ensure a consistent and positive customer experience.
Excellent Communication Skills: A Customer Specialist Should Be Able To Effectively Communicate With Customers In Person, Over The Phone, And Through Email. They Should Also Possess Strong Active Listening Skills To Understand And Address Customer Concerns.
Sales Experience: As A Key Member Of The Carmax Team, A Customer Specialist Should Have Proven Experience In Sales And Customer Service. They Should Be Able To Build Rapport With Customers, Understand Their Needs, And Guide Them Through The Car Buying Process.
Automotive Knowledge: A Customer Specialist Should Have A Strong Understanding Of Automotive Products And Services. They Should Be Able To Confidently Answer Customer Questions And Provide Accurate Information About Carmax’s Inventory And Services.
Team Player: Carmax Values Teamwork And Collaboration, So A Customer Specialist Should Be Able To Work Well With Others And Contribute To A Positive Team Environment. They Should Also Be Open To Feedback And Willing To Learn From Their Colleagues.
Customer-Focused: The Primary Responsibility Of A Customer Specialist Is To Provide Exceptional Customer Service. They Should Have A Genuine Desire To Help Customers And Go Above And Beyond To Ensure Their Satisfaction. This Includes Being Patient, Empathetic, And Proactive In Addressing Any Issues That May Arise.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Specialist - Full Time in Stockton, CA, USA is between $35,000 and $45,000 per year. However, the exact salary may vary depending on factors such as the company, experience, and skills of the individual.
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CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.
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