Customer Relations - Coordinator
At CarMax, we believe that exceptional customer relations are the foundation of our success. As a Customer Relations Coordinator, you will play a vital role in ensuring that our customers are satisfied and their needs are met. We are seeking a highly motivated and personable individual who is passionate about providing exceptional service and building strong relationships with our valued customers. If you have a strong customer service background, excellent communication skills, and a desire to go above and beyond for our customers, we want you to join our team!
- Build and maintain strong relationships with customers to ensure their satisfaction and loyalty to the company.
- Respond promptly and professionally to customer inquiries and concerns via phone, email, and in-person interactions.
- Act as a liaison between customers and other departments to resolve issues and provide solutions.
- Monitor and track customer feedback and reviews, and take appropriate action to address any negative experiences.
- Proactively identify opportunities to improve the customer experience and make recommendations to management.
- Collaborate with sales and service teams to ensure a seamless and positive customer experience throughout the car buying process.
- Maintain accurate and detailed customer records and update customer profiles as needed.
- Follow up with customers to ensure their needs were met and their concerns were resolved.
- Keep up-to-date on company policies, products, and services to effectively communicate information to customers.
- Continuously strive to exceed customer expectations and provide exceptional service at all times.
Excellent Communication Skills: A Customer Relations Coordinator At Carmax Must Have Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers, Colleagues, And Management.
Strong Problem-Solving Abilities: This Role Requires The Ability To Handle And Resolve Customer Complaints, Inquiries, And Issues In A Timely And Efficient Manner. The Ideal Candidate Should Be Able To Think Critically And Offer Creative Solutions To Satisfy The Needs Of Customers.
Customer Service Experience: Previous Experience In A Customer-Facing Role Is Highly Desirable For A Customer Relations Coordinator At Carmax. This Could Include Experience In Retail, Hospitality, Or Other Customer Service-Oriented Industries.
Attention To Detail: In Order To Maintain High Levels Of Customer Satisfaction, A Customer Relations Coordinator Must Have Strong Attention To Detail. This Includes Accurately Recording Customer Information, Documenting Interactions, And Following Up On Customer Concerns.
Team Player: As A Key Member Of The Customer Relations Team, The Coordinator Must Be Able To Work Collaboratively With Other Team Members To Achieve Common Goals. This Includes Being Able To Work Well Under Pressure, Multitask, And Prioritize Tasks Effectively.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Teamwork
Empathy
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Relations - Coordinator in Richmond, VA, USA is between $35,000 and $50,000 per year. This can vary depending on factors such as experience, education, and the specific company. Some companies may offer higher salaries for this position, while others may offer lower salaries. It is important to research the specific company and their salary range for this position to get a more accurate understanding of the potential salary.
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CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.
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