Business Office Associate
At CarMax, we believe in providing our customers with an exceptional shopping experience from start to finish. As a Business Office Associate, you will play a crucial role in ensuring that our operations run smoothly and efficiently behind the scenes. We are looking for a detail-oriented and organized individual with excellent communication and customer service skills to join our team. If you thrive in a fast-paced environment and have a passion for providing top-notch service, we want to hear from you!
- Process Customer Transactions: The Business Office Associate will be responsible for accurately and efficiently processing customer transactions, including payments, financing, and trade-ins.
- Provide Exceptional Customer Service: The Business Office Associate will be the main point of contact for customers in the business office, and will be responsible for providing friendly and helpful service to ensure a positive shopping experience.
- Maintain Financial Records: This role will be responsible for maintaining accurate and organized financial records, including customer contracts, loan documents, and other important paperwork.
- Collaborate with Sales and Service Teams: The Business Office Associate will work closely with the sales and service teams to ensure smooth and efficient operations and to address any customer concerns or issues.
- Handle Customer Inquiries and Concerns: The Business Office Associate will be responsible for addressing customer inquiries and concerns in a timely and professional manner, and escalating any issues as needed.
- Complete Administrative Tasks: This role will involve completing various administrative tasks, such as data entry, filing, and maintaining office supplies, to support the overall operations of the business office.
- Follow Company Policies and Procedures: The Business Office Associate will be expected to follow all company policies and procedures to ensure compliance and maintain a high level of customer service.
- Uphold Confidentiality: This role will handle sensitive customer information, and it is crucial that the Business Office Associate maintains confidentiality and follows all privacy protocols.
- Continuously Improve Processes: The Business Office Associate will be responsible for identifying and implementing process improvements to enhance the customer experience and increase efficiency in the business office.
- Support Team Goals: The Business Office Associate will work collaboratively with the rest of the business office team to achieve goals and provide support as needed to ensure the smooth operation of the department.
Strong Communication And Interpersonal Skills: A Business Office Associate At Carmax Must Possess Excellent Communication Skills To Effectively Interact With Customers, Colleagues, And Management. They Should Also Have Strong Interpersonal Skills To Build And Maintain Positive Relationships With Customers And Team Members.
Proficiency In Computer Systems And Software: Carmax Utilizes Various Computer Systems And Software For Daily Operations, Including Microsoft Office And Proprietary Systems. The Ideal Candidate Should Have A High Level Of Computer Proficiency To Navigate And Use These Systems Efficiently.
Attention To Detail And Organizational Skills: As A Business Office Associate, Attention To Detail Is Crucial For Accuracy In Processing Paperwork And Maintaining Records. They Should Also Possess Strong Organizational Skills To Handle Multiple Tasks And Prioritize Responsibilities Effectively.
Knowledge Of Financial And Accounting Principles: Carmax Deals With Financial Transactions, Including Processing Payments, Completing Tax And Registration Paperwork, And Managing Financial Records. A Business Office Associate Should Have A Basic Understanding Of Financial And Accounting Principles To Perform These Tasks Accurately.
Customer Service Orientation: Providing Exceptional Customer Service Is A Key Aspect Of The Role Of A Business Office Associate At Carmax. The Ideal Candidate Should Have A Customer-Centric Approach And Be Able To Handle Any Customer Inquiries Or Concerns In A Professional And Courteous Manner.
Accounting
Data Entry
Communication
Time Management
Microsoft Office
Filing
Multitasking
Attention to detail
customer service
Teamwork
Organization
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Problem Solving
Time management
creativity
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Business Office Associate in Albuquerque, NM, USA is $26,000 to $38,000 per year. However, this can vary depending on factors such as experience, education, and the specific industry or company the individual is working for.
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CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.
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