Analyst, CAF Technical Support and Reporting
Are you a detail-oriented and analytical individual looking for a challenging and dynamic role in a fast-paced environment? Look no further! CarMax is seeking a highly motivated Analyst to join our CAF Technical Support and Reporting team. In this role, you will play a crucial role in providing technical support and generating reports for our CarMax Auto Finance (CAF) department. If you have a passion for problem-solving, a strong understanding of data analysis, and exceptional communication skills, we want to hear from you. Join our team and be a part of our mission to provide an exceptional customer experience at CarMax.
- Provide technical support for the CarMax Auto Finance (CAF) department, including troubleshooting and resolving technical issues.
- Generate reports and analyze data to support decision-making and identify areas for improvement within the CAF department.
- Collaborate with cross-functional teams to gather and consolidate data from various sources.
- Proactively identify and address potential data discrepancies or errors.
- Communicate findings and recommendations to relevant stakeholders in a clear and concise manner.
- Develop and maintain documentation of processes and procedures related to technical support and reporting.
- Stay up-to-date with industry best practices and technology advancements to enhance technical support and reporting capabilities.
- Prioritize and manage multiple tasks and projects to meet deadlines.
- Utilize problem-solving skills to identify and resolve technical issues in a timely manner.
- Maintain confidentiality and security of sensitive data and information.
- Support and contribute to a positive and collaborative work environment within the team and across departments.
- Uphold CarMax's customer-centric approach and contribute to providing an exceptional customer experience.
Strong Technical Skills: The Candidate Should Possess A Deep Understanding Of Computer Systems, Networks, And Software Programs, As Well As Experience Troubleshooting Technical Issues And Providing Technical Support.
Analytical And Problem-Solving Abilities: The Candidate Should Have Exceptional Analytical Skills And Be Able To Identify And Resolve Complex Technical Issues Quickly And Effectively.
Communication Skills: The Candidate Should Be Able To Effectively Communicate Technical Information To Both Technical And Non-Technical Stakeholders, As Well As Possess Strong Written And Verbal Communication Skills.
Attention To Detail: The Candidate Should Have A Keen Eye For Detail And Be Able To Accurately Collect, Analyze, And Report Data Related To Technical Support And System Performance.
Team Player: The Candidate Should Be Able To Work Collaboratively With Cross-Functional Teams To Achieve Common Goals And Be Able To Adapt To A Rapidly Changing And Dynamic Work Environment.
Communication Skills
Troubleshooting
Data Analysis
Time Management
Technical Support
Attention to detail
Problem Solving
customer service
Analytical Thinking
Report Writing
Systems integration
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Organizational skills
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Analyst, CAF Technical Support and Reporting in Kennesaw, GA, USA is $60,000 - $80,000 per year. This may vary depending on the specific job duties, experience level, and company.
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CarMax, Inc. is as a holding company, which operates as a retailer of used vehicles and wholesale vehicle auction operator. The company operates through the following segments: CarMax Sales Operations and CarMax Auto Finance.
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