Customer Service Senior Supervisor

Welcome to Cargill, a global leader in the agriculture and food industry. We are seeking a highly motivated and experienced Customer Service Senior Supervisor to join our team. In this role, you will be responsible for overseeing a team of customer service representatives and ensuring the highest level of customer satisfaction. As a senior supervisor, you will play a key role in developing and implementing strategies to improve our customer service operations. If you have a passion for providing exceptional service and possess strong leadership skills, we encourage you to apply for this exciting opportunity.

1. Oversee a team of customer service representatives to ensure smooth and efficient operations.
2. Develop and implement strategies to improve customer service processes and procedures.
3. Train and mentor customer service representatives to enhance their skills and knowledge.
4. Monitor and evaluate team performance to identify areas for improvement and provide constructive feedback.
5. Handle escalated customer inquiries or complaints and resolve them in a timely and satisfactory manner.
6. Collaborate with other departments to ensure a seamless and positive customer experience.
7. Stay updated on industry trends and customer needs to continuously enhance our services.
8. Create and maintain customer service metrics and analytics to track performance and identify areas for improvement.
9. Foster a positive and collaborative work environment to promote employee engagement and retention.
10. Ensure compliance with company policies and procedures, as well as relevant regulations and laws.
11. Conduct regular performance reviews and provide guidance and support for career development.
12. Act as a point of contact for key customers and maintain strong relationships with them.
13. Keep accurate records of customer interactions and provide reports to management as needed.
14. Lead by example and uphold the company's values and standards in all interactions with customers and team members.

According to JobzMall, the average salary range for a Customer Service Senior Supervisor in Wayzata, MN 55391, USA is between $50,000 and $70,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or industry the supervisor works in.

Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue. Some of Cargill's major businesses are trading, purchasing and distributing grain and other agricultural commodities, such as palm oil; trading in energy, steel and transport; the raising of livestock and production of feed; and producing food ingredients such as starch and glucose syrup, vegetable oils and fats for application in processed foods and industrial use. Cargill also has a large financial services arm, which manages financial risks in the commodity markets for the company. Cargill employs over 166,000 employees in 66 countries.