Are Account Collectors expected to meet certain quotas or goals?
Yes, most account collectors are typically given goals and quotas, such as the amount of debt to be collected, the number of accounts to be worked on and the average collection rate. They are also expected to adhere to certain standards, such as compliance with laws and regulations, and to develop effective strategies for recovering past-due accounts.
Other Questions about Account Collector
- What kind of computer skills do Account Collectors need?
Account Collectors should have strong computer skills, including proficiency with Microsoft Office Suite, database management, and the ability to learn and use specialized software programs related to their job. They should also be comfortable working with online banking systems, online payment processors, and other computer-based financial systems.
- Are Account Collectors responsible for handling legal matters?
No, Account Collectors are not typically responsible for handling legal matters. Legal matters are usually handled by legal professionals, such as lawyers or paralegals.
- Are there any industry certifications for Account Collectors?
Yes, there are several industry certifications for Account Collectors, including the Certified Credit and Collection Compliance Officer (CCCO) certification offered by the National Association of Professional Agents (NAPA), the Certified Receivables and Collection Professional (CRCP) certification offered by the Institute of Credit and Collection Management (ICCM), and the Certified Credit and Collection Executive (CCCE) certification offered by the International Association of Credit and Collection Professionals (IACCP).
- Are Account Collectors responsible for negotiating payment plans?
Yes, account collectors are often responsible for negotiating payment plans with customers.
- What kind of stress is involved in the Account Collector role?
The Account Collector role involves both physical and mental stress. Physical stress includes long hours of standing, walking, and lifting as they may be required to visit customers in person to collect payments. Mental stress includes dealing with difficult customers, maintaining the ability to remain calm and professional during challenging conversations, and keeping up with deadlines.
- Are Account Collectors required to travel?
Some account collectors may travel to meet with account holders in person or attend conferences or seminars related to the field. However, many account collectors are able to complete their duties without traveling.