Sr Business Manager, Customer Experience

Are you a dynamic leader with a passion for customer experience excellence? Capital One is looking for an experienced Sr Business Manager, Customer Experience to join our team and drive the performance of our CX initiatives. In this role, you’ll have the opportunity to work with a wide variety of teams to develop and execute strategies that improve the customer experience.The ideal candidate for this role is an experienced professional with a strong background in customer experience, business operations, and project management. You must have the ability to identify customer problems and develop solutions, as well as the ability to think strategically and communicate effectively. You should be passionate about providing an exceptional customer experience, as well as have the ability to collaborate with all levels of the organization.If you are looking for an opportunity to make an impact in a fast-paced and innovative environment, this could be the role for you. We look forward to hearing from you!

Responsibilities:

1. Develop and execute strategies that improve the customer experience
2. Identify customer problems and develop solutions
3. Think strategically and communicate effectively
4. Provide an exceptional customer experience
5. Collaborate with all levels of the organization
6. Monitor customer experience performance metrics
7. Manage customer experience operations and projects
8. Implement processes to ensure customer experience excellence
9. Lead initiatives to ensure customer satisfaction
10. Analyze customer feedback and provide insights to drive customer experience improvements

According to JobzMall, the average salary range for a Sr Business Manager, Customer Experience in Chicago, IL, USA is $87,000 to $133,000. This range is based on salary data from multiple sources.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.