Principal Associate, Airport Lounge Specialist (On-Site: JFK)

Are you a customer service superstar with a passion for creating memorable experiences? Do you thrive in a fast-paced and dynamic environment? Look no further, because Capital One is seeking a Principal Associate, Airport Lounge Specialist to join our team at JFK airport. In this role, you will be responsible for providing unparalleled support to our valued customers at our airport lounges. The ideal candidate will have a strong background in hospitality, exceptional communication skills, and a high level of attention to detail. If you are ready to take your career to new heights, apply today!

1. Provide exceptional customer service to all guests at the airport lounge, ensuring a positive and memorable experience.
2. Act as the main point of contact for customers, addressing any inquiries, concerns, or requests in a prompt and professional manner.
3. Understand and adhere to all company policies and procedures, as well as airport regulations and standards.
4. Maintain a high level of knowledge about lounge amenities, services, and offerings in order to effectively assist and inform customers.
5. Proactively anticipate and resolve any potential issues or conflicts with guests, utilizing problem-solving skills and good judgement.
6. Collaborate with other team members and departments to ensure a seamless and efficient customer service experience.
7. Monitor and maintain the cleanliness and organization of the lounge, ensuring a comfortable and inviting atmosphere for guests.
8. Assist with the planning and execution of special events or promotions at the airport lounge.
9. Keep accurate records of guest interactions, feedback, and any relevant information for future reference.
10. Continuously seek ways to improve and enhance the overall customer experience at the airport lounge.
11. Maintain a positive and professional attitude, representing the company in a positive light at all times.
12. Attend training sessions and stay updated on industry trends and best practices in customer service and hospitality.
13. Adhere to all safety and security protocols to ensure the safety of guests and employees.
14. Flexibility to work in a fast-paced and dynamic environment, adapting to changing situations and priorities.
15. Complete any other duties or tasks as assigned by management.

According to JobzMall, the average salary range for a Principal Associate, Airport Lounge Specialist (On-Site: JFK) in New York, NY, USA is $50,000 - $80,000 per year. This range can vary depending on factors such as experience, education, and the specific company or organization the individual is working for. Some companies may offer additional benefits and bonuses, which can impact the overall salary range.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.