Price Comparison Customer Experience Product Manager, Shopping
Welcome to Capital One, where we strive to make shopping a seamless and enjoyable experience for our customers. As the Price Comparison Customer Experience Product Manager, you will play a crucial role in enhancing our customers' shopping journey by providing them with accurate and timely price comparison information. We are seeking a dynamic individual with strong analytical skills and a passion for creating exceptional customer experiences. If you have a keen eye for detail and a deep understanding of the retail landscape, we invite you to join our team and drive innovation in the shopping industry.
- Develop and implement strategies to enhance the overall customer experience through price comparison tools and information.
- Conduct market research and analysis to identify competitive pricing trends and opportunities.
- Collaborate with cross-functional teams to gather and analyze data from various sources to ensure accuracy of price comparison information.
- Identify and prioritize customer pain points and work towards resolving them through effective product enhancements.
- Monitor and analyze customer feedback and usage data to identify areas for improvement and make data-driven decisions.
- Communicate with stakeholders and provide regular updates on price comparison product performance and improvements.
- Stay updated with industry trends and best practices to continuously innovate and improve the price comparison product.
- Develop and maintain relationships with third-party vendors to ensure the accuracy and timeliness of price comparison data.
- Train and educate customer service teams on the price comparison product and its features to provide exceptional customer support.
- Collaborate with marketing teams to develop promotional campaigns and messaging around the price comparison product.
- Monitor and track key performance indicators and make strategic recommendations for improving the price comparison product.
- Work closely with legal and compliance teams to ensure all price comparison information is accurate and compliant with regulations.
- Manage and allocate resources effectively to meet project timelines and goals.
- Act as a subject matter expert on price comparison tools and provide guidance to team members and stakeholders.
- Drive a culture of customer-centricity and continuous improvement within the organization.
Strong Understanding Of The Retail Industry: A Price Comparison Customer Experience Product Manager At Capital One Should Possess A Deep Understanding Of The Retail Industry, Including Trends, Competitive Landscape, And Customer Preferences. This Knowledge Will Be Essential In Developing Effective Price Comparison Strategies And Improving The Overall Shopping Experience For Customers.
Product Management Experience: Candidates For This Role Should Have A Proven Track Record In Product Management, Specifically In The Retail Or E-Commerce Space. This Includes Experience In Developing And Launching New Products, Conducting Market Research, And Collaborating With Cross-Functional Teams.
Data-Driven Decision-Making Skills: In Order To Effectively Compare Prices And Improve The Customer Experience, A Price Comparison Customer Experience Product Manager Must Be Highly Analytical And Have Strong Data-Driven Decision-Making Skills. This Includes The Ability To Gather And Analyze Large Sets Of Data, Identify Trends, And Use Insights To Inform Product Strategy.
Customer-Centric Mindset: Capital One Values A Customer-Centric Approach, And The Ideal Candidate For This Role Should Share This Mindset. The Price Comparison Customer Experience Product Manager Should Have A Deep Understanding Of Customer Needs And Preferences And Be Able To Use This Knowledge To Develop Products And Features That Enhance Their Shopping Experience.
Strong Communication And Collaboration Skills: This Role Will Involve Working Closely With Cross-Functional Teams, Including Product Designers, Engineers, And Marketing Professionals. The Successful Candidate Should Have Excellent Communication And Collaboration Skills To Effectively Lead These Teams And Ensure That Product Initiatives Are Executed Successfully.
Project Management
Data Analysis
A/B testing
Customer Research
Competitive analysis
UX design
Market trends
Stakeholder management
Customer journey mapping
product strategy
Pricing Optimization
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Price Comparison Customer Experience Product Manager, Shopping in McLean, VA, USA is $88,000-$140,000 per year. This may vary depending on the specific company, job duties, and level of experience.
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Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.
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