Are you a highly analytical and strategic thinker with a passion for user experience research? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our team as a Manager, UX Researcher at Capital One.In this role, you will be responsible for leading and managing a team of talented UX researchers to drive customer-centric design and innovation across our products and services. You will work closely with cross-functional teams to identify research opportunities, develop research plans, and synthesize insights to inform product decisions.To excel in this role, you must have a deep understanding of research methodologies, strong leadership skills, and a keen ability to translate complex data into actionable recommendations. Additionally, you should have a proven track record of delivering impactful research insights that have driven business growth.If you are passionate about delivering exceptional user experiences and thrive in a collaborative and results-driven environment, we would love to hear from you. Join us at Capital One and make a difference in the lives of our customers through innovative and data-driven research.
- Lead and manage a team of UX researchers to drive customer-centric design and innovation across our products and services.
- Collaborate with cross-functional teams to identify research opportunities and develop research plans.
- Conduct and oversee user experience research studies using various methodologies such as usability testing, surveys, interviews, and focus groups.
- Synthesize research findings and insights into actionable recommendations for product decisions.
- Ensure high-quality and timely delivery of research insights that align with business goals.
- Develop and maintain relationships with stakeholders to understand their research needs and provide strategic guidance on research initiatives.
- Stay up-to-date with industry trends and best practices in user experience research to continuously improve and innovate our research processes.
- Mentor and develop team members, providing guidance and support to help them grow and excel in their roles.
- Collaborate with other managers and teams to create a cohesive and collaborative work environment.
- Use data-driven and strategic thinking to drive business growth and improve the overall user experience for our customers.
- Represent the UX research team in meetings and presentations to communicate research findings and recommendations to stakeholders.
- Take ownership of multiple projects and prioritize tasks effectively to meet tight deadlines.
- Continuously assess and improve research methodologies and processes to ensure high-quality and impactful research results.
- Foster a culture of innovation, collaboration, and continuous learning within the team.
- Act as a subject matter expert on user experience research, providing guidance and support to other teams and stakeholders as needed.
Strong Background In User Experience Research: The Ideal Candidate Should Possess A Solid Understanding Of Ux Research Methodologies And Techniques, As Well As Experience Conducting Both Qualitative And Quantitative Research Studies.
Leadership Skills: As A Manager, Ux Researcher At Capital One, The Candidate Will Be Responsible For Leading A Team Of Researchers. They Should Have Excellent Communication And Interpersonal Skills, As Well As The Ability To Motivate And Guide Their Team To Achieve Research Goals.
Data Analysis And Interpretation: Capital One Values Data-Driven Decision Making, And The Manager, Ux Researcher Should Be Proficient In Analyzing And Interpreting Research Data To Provide Actionable Insights And Recommendations To Stakeholders.
Project Management Experience: The Candidate Should Have Experience Managing Multiple Research Projects Simultaneously, From Planning And Execution To Reporting And Presenting Findings. They Should Also Be Able To Prioritize Tasks And Delegate Responsibilities Effectively.
Collaborative Mindset: The Manager, Ux Researcher Will Be Working Closely With Cross-Functional Teams, Including Designers, Product Managers, And Engineers. Therefore, They Should Have A Collaborative Mindset, Be Able To Build Strong Relationships, And Work Well In A Team Environment.
Project Management
Data Analysis
Prototyping
Data Visualization
Design Thinking
User Research
usability testing
User Interviews
User Journey Mapping
Stakeholder Communication
User Persona Development
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Manager, UX Researcher in McLean, VA, USA is between $96,000 and $140,000 per year. This range can vary based on factors such as experience, education, and company size. Additionally, factors such as bonuses, benefits, and location can also impact the overall salary for this role.
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Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.
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