Manager, Quality Assurance Process Management

At Capital One, our mission is to change banking for good by delivering exceptional products and services to our customers. As the Manager of Quality Assurance Process Management, you will play a critical role in ensuring the quality and efficiency of our processes. You will lead a team of talented individuals to identify areas for improvement, implement process enhancements, and monitor performance to drive continuous improvement. We are looking for a highly motivated individual with a proven track record of driving results and a strong passion for quality assurance. If you are ready to make a positive impact and drive excellence in process management, we want to hear from you!

1. Develop and implement quality assurance processes and procedures to ensure the highest level of quality and efficiency in all operations.
2. Lead a team of quality assurance professionals to perform regular audits and reviews of processes to identify areas for improvement.
3. Collaborate with cross-functional teams to develop and implement process enhancements that drive efficiency and effectiveness.
4. Monitor and analyze process performance metrics to identify trends and areas for improvement.
5. Identify and resolve process bottlenecks or issues, working closely with stakeholders to implement solutions.
6. Develop and deliver training programs to ensure all team members are knowledgeable and compliant with quality assurance processes.
7. Communicate with upper management on the status of quality assurance initiatives and provide recommendations for improvement.
8. Stay up-to-date with industry best practices and standards to ensure the company's processes are in line with industry standards.
9. Foster a culture of continuous improvement and quality excellence within the team and the company.
10. Implement quality assurance strategies to mitigate risks and ensure compliance with regulatory requirements.
11. Develop and maintain documentation of quality assurance processes and procedures for reference and training purposes.
12. Collaborate with other departments to ensure quality assurance processes are integrated and aligned with overall company goals and objectives.
13. Conduct regular performance evaluations for team members and provide coaching and development opportunities to enhance their skills and capabilities.
14. Act as a subject matter expert on quality assurance and process management, providing guidance and support to team members and other departments as needed.
15. Represent the company in external quality assurance audits and ensure compliance with all standards and regulations.

According to JobzMall, the average salary range for a Manager, Quality Assurance Process Management in Chicago, IL, USA is $85,000-$115,000 per year. This range can vary depending on the specific industry, company size, and level of experience of the individual. Factors such as bonuses, benefits, and additional perks may also impact the salary range for this position.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.