Capital One

Manager, Process Management - Financial Services

Capital One

Plano, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Capital One, a leading financial services company dedicated to providing innovative solutions for our customers. We are currently seeking a highly motivated and experienced Manager of Process Management to join our team. In this role, you will be responsible for driving process improvement initiatives within our financial services division. As a Manager of Process Management, you will have the opportunity to lead a team and collaborate with various departments to ensure efficient and effective processes are in place. We are looking for a candidate who is passionate about streamlining processes and has a strong understanding of the financial services industry. If you are a strategic thinker with excellent leadership skills and a track record of driving results, we encourage you to apply for this exciting opportunity.

  1. Develop and implement process improvement strategies and initiatives to increase efficiency and effectiveness within the financial services division.
  2. Lead a team of process management professionals, providing guidance and support to ensure successful project execution.
  3. Collaborate with cross-functional teams to identify process improvement opportunities and develop solutions to address them.
  4. Conduct thorough analysis of existing processes, identifying areas for improvement and implementing changes to drive better outcomes.
  5. Monitor and track process performance metrics, identifying and addressing any issues or bottlenecks.
  6. Stay up-to-date on industry trends and best practices to continuously improve processes and drive innovation.
  7. Communicate regularly with senior management to provide updates on process improvement initiatives and their impact on the organization.
  8. Train and develop team members on process improvement methodologies and tools.
  9. Foster a culture of continuous improvement and innovation within the team and across the organization.
  10. Develop and maintain strong relationships with internal stakeholders to ensure alignment and collaboration on process improvement efforts.
  11. Manage and prioritize multiple projects simultaneously, ensuring timely and successful completion.
  12. Maintain compliance with all regulatory and legal requirements related to process management in the financial services industry.
Where is this job?
This job is located at Plano, TX, USA
Job Qualifications
  • Strong Understanding Of Financial Services Industry: A Manager In Process Management At Capital One Should Have A Thorough Understanding Of The Financial Services Industry, Including Knowledge Of Regulations, Trends, And Best Practices.

  • Experience In Process Improvement: The Ideal Candidate Should Have Experience In Process Improvement Methodologies Such As Lean, Six Sigma, Or Agile, And Be Able To Apply These Principles To Drive Efficiency And Effectiveness Within The Organization.

  • Leadership And Team Management Skills: As A Manager, This Role Will Require Strong Leadership Skills To Manage A Team Of Process Analysts And Drive Results. The Candidate Should Have Experience In Leading And Developing Teams To Achieve Strategic Objectives.

  • Analytical And Problem-Solving Skills: The Ability To Analyze Data, Identify Trends, And Make Data-Driven Decisions Is Crucial For Success In This Role. The Candidate Should Also Possess Strong Problem-Solving Skills To Identify And Resolve Process Gaps And Inefficiencies.

  • Communication And Stakeholder Management: Effective Communication And Stakeholder Management Skills Are Essential For This Role. The Candidate Should Be Able To Effectively Communicate With Cross-Functional Teams And Senior Leadership To Drive Alignment And Support For Process Improvement Initiatives.

Required Skills
  • Budgeting

  • Risk Management

  • Change Management

  • Process Improvement

  • Strategic Planning

  • Project Management

  • Vendor Management

  • Data Analysis

  • Team Building

  • Compliance

  • Stakeholder management

  • performance tracking

Soft Skills
  • Communication

  • Conflict Resolution

  • Decision Making

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Manager, Process Management - Financial Services in Plano, TX, USA is between $85,000 and $120,000 per year. However, this can vary depending on factors such as the specific company, industry, experience level, and skills of the individual. Some companies may offer higher salaries for this position, while others may offer lower salaries. It is important to research and negotiate salary based on your qualifications and the company's salary range for the role.

Additional Information
Capital One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 20th, 2025
Apply BeforeSeptember 18th, 2025
This job posting is from a verified source. 
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About Capital One

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.

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