Manager, B2B Customer Success

Welcome to Capital One, a company dedicated to helping individuals and businesses achieve financial success. We are currently seeking a highly motivated and experienced Manager of B2B Customer Success to join our team. In this role, you will play a critical part in ensuring our business clients receive exceptional support and guidance throughout their journey with Capital One. We are looking for a candidate who is passionate about delivering top-notch customer service, has strong leadership skills, and is able to thrive in a fast-paced and dynamic environment. If you are someone who is driven, customer-focused, and has a knack for problem-solving, we encourage you to apply for this exciting opportunity.

1. Manage a team of customer success representatives to ensure timely and effective support for our business clients.
2. Develop and implement strategies to improve customer retention and satisfaction.
3. Collaborate with cross-functional teams to identify and address customer needs and concerns.
4. Monitor and analyze customer feedback, trends, and metrics to identify areas for improvement.
5. Train and coach team members on customer service best practices and company policies.
6. Ensure all customer interactions are handled in a professional and courteous manner.
7. Develop and maintain relationships with key business clients to understand their needs and provide personalized support.
8. Monitor and track team performance and provide regular feedback and performance evaluations.
9. Create and maintain customer success metrics and reports to track progress and identify areas for improvement.
10. Stay updated on industry trends and best practices to continually enhance the customer success program.
11. Collaborate with the sales team to identify potential upsell and cross-sell opportunities.
12. Handle escalated customer issues and complaints in a timely and effective manner.
13. Promote a positive and customer-centric culture within the team and across the organization.
14. Continuously look for ways to streamline processes and improve the overall customer experience.
15. Represent the company at industry events and conferences to promote the Capital One brand and build relationships with potential clients.

According to JobzMall, the average salary range for a Manager, B2B Customer Success in McLean, VA, USA is $96,000 - $120,000 per year. However, this may vary depending on factors such as the size and industry of the company, experience level, and specific job responsibilities.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.