Manager, Associate Relations

Are you a people-oriented leader with a passion for creating a positive work culture? Are you experienced in maintaining strong relationships with employees at all levels? If so, we have an exciting opportunity for you to join our team as a Manager of Associate Relations at Capital One. In this role, you will play a critical role in fostering a culture of inclusivity, collaboration, and engagement among our associates. We are seeking a highly driven and empathetic individual who can effectively navigate complex employee relations issues while upholding our company values. If you are a skilled communicator, problem-solver, and team player, we invite you to apply for this position and be a part of our dynamic and forward-thinking organization.

1. Establish and maintain positive relationships with employees at all levels of the organization.
2. Act as a role model and leader in promoting a positive and inclusive work culture.
3. Proactively identify and address potential employee relations issues before they escalate.
4. Handle complex employee relations issues with sensitivity, empathy, and professionalism.
5. Develop and implement strategies to promote employee engagement and foster a collaborative work environment.
6. Collaborate with HR and other departments to ensure compliance with all company policies and procedures.
7. Conduct investigations and provide recommendations for resolution of employee complaints or concerns.
8. Create and deliver training programs to managers and employees on associate relations topics.
9. Stay updated on industry trends and best practices in employee relations to continuously improve processes and policies.
10. Serve as a resource and advisor to managers on employee relations matters.
11. Maintain accurate records of employee relations cases and provide reports to management as needed.
12. Uphold and promote the company's values and code of conduct.
13. Collaborate with cross-functional teams to develop and implement initiatives to improve employee satisfaction and retention.
14. Communicate effectively with all levels of the organization to ensure consistent messaging and understanding of company policies and practices.
15. Act as a mediator and facilitate conflict resolution between employees and/or teams.
16. Proactively identify opportunities to improve the associate experience and make recommendations for change.
17. Lead by example and demonstrate a strong commitment to promoting a positive and inclusive work culture.

According to JobzMall, the average salary range for a Manager, Associate Relations in Plano, TX, USA is $96,000 - $140,000 per year. This can vary depending on the specific company, industry, and years of experience. Some companies may offer a higher salary for this position, while others may offer a lower salary. It is important to research the specific job and company to get a more accurate salary range.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.