Manager, Associate Relations

Welcome to Capital One, where we value our employees and strive to create a positive and inclusive work environment. We are currently seeking a Manager of Associate Relations to join our team and help us uphold our commitment to our associates. In this role, you will be responsible for overseeing and managing all aspects of associate relations, including investigations, conflict resolution, and policy compliance. We are looking for a highly skilled and experienced professional with a strong understanding of employment laws and regulations, excellent communication and interpersonal skills, and a passion for promoting a culture of fairness and respect. If you are a dedicated and empathetic individual with a knack for building positive relationships and resolving complex issues, we encourage you to apply for this exciting opportunity.

1. Oversee and manage all aspects of associate relations, ensuring a positive and inclusive work environment for all employees at Capital One.
2. Conduct thorough investigations into any employee complaints or concerns, ensuring a fair and unbiased process.
3. Provide guidance and support to managers and employees on conflict resolution and best practices for maintaining positive working relationships.
4. Stay up-to-date on employment laws and regulations to ensure compliance in all associate relations matters.
5. Develop and implement policies and procedures related to associate relations to promote a culture of fairness and respect.
6. Collaborate with HR and legal teams to address and resolve complex employee relations issues.
7. Build and maintain positive relationships with employees at all levels of the organization.
8. Train and educate managers and employees on company policies, procedures, and best practices for handling associate relations matters.
9. Monitor and analyze trends in associate relations and make recommendations for improvement to senior management.
10. Handle sensitive and confidential information with discretion and professionalism.
11. Serve as a resource and advocate for employees, promoting a positive and inclusive work environment.
12. Continuously assess and improve associate relations processes to ensure efficiency and effectiveness.
13. Communicate effectively with all stakeholders, including employees, managers, and senior leadership.
14. Lead and mentor a team of associate relations professionals, providing guidance and support as needed.
15. Represent the company in a professional and ethical manner at all times.

According to JobzMall, the average salary range for a Manager, Associate Relations in McLean, VA, USA is $91,000 - $131,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the manager is working in.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.