Lead Service Designer - Sr Manager

We are looking for an experienced Lead Service Designer - Sr Manager to join our team at Capital One and help shape the future of our customer experiences. As a Lead Service Designer - Sr Manager, you will be responsible for developing innovative service design approaches and strategies that enhance the customer journey and elevate the customer experience. You will collaborate with various stakeholders to create a seamless and consistent customer experience across all channels, as well as lead and mentor a team of service designers.To be successful in this role, you must have a deep knowledge of service design principles and methods, with demonstrated experience in leading successful service design projects. An eye for detail and a passion for customer experience is a must. You should also have excellent communication and collaboration skills, as well as the ability to manage multiple projects with competing priorities. A bachelor's degree in service design, human-centered design, or a related field is required.If you are excited to join a team of passionate and creative professionals dedicated to designing innovative customer experiences, we would love to hear from you.

Responsibilities:

1. Develop innovative service design approaches and strategies that enhance the customer journey and elevate the customer experience.
2. Lead and mentor a team of service designers.
3. Collaborate with various stakeholders to create a seamless and consistent customer experience across all channels.
4. Utilize deep knowledge of service design principles and methods to lead successful service design projects.
5. Develop an eye for detail and a passion for customer experience.
6. Communicate and collaborate effectively with stakeholders.
7. Manage multiple projects with competing priorities.
8. Ensure compliance with all relevant laws and regulations.
9. Maintain up-to-date knowledge of service design trends and best practices.
10. Develop and maintain positive relationships with customers and team members.

According to JobzMall, the average salary range for a Lead Service Designer - Sr Manager in New York, NY, USA is $106,976 - $145,878 per year. This salary range is based on the job title, experience, and location. Factors such as company size, industry, and job responsibilities can also affect the salary range.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.