Director, User Experience Design

Welcome to Capital One, where we strive to provide innovative and seamless experiences for our customers. We are currently seeking a Director of User Experience Design to lead our team in creating exceptional user experiences that drive customer satisfaction and business growth. As a key member of our design leadership team, you will have the opportunity to shape the overall user experience strategy and drive the execution of design initiatives across all digital platforms. We are looking for a dynamic and visionary leader with a strong passion for user-centered design, demonstrated experience in leading and developing high-performing design teams, and the ability to collaborate with cross-functional partners to deliver impactful results. If you are a creative and strategic thinker with a customer-centric mindset, we invite you to join our team and help us transform the way our customers interact with our products and services.

1. Develop and execute the user experience strategy for all digital platforms at Capital One.
2. Lead and inspire a team of designers to deliver exceptional user experiences that drive customer satisfaction and business growth.
3. Collaborate with cross-functional partners, including product managers, engineers, and data analysts, to ensure alignment and consistency in the user experience across all touchpoints.
4. Stay updated on emerging design trends and technologies, and continuously evaluate and improve the user experience to stay ahead of the competition.
5. Foster a culture of user-centered design and customer empathy within the design team and across the organization.
6. Develop and maintain design standards and guidelines to ensure a consistent, high-quality user experience.
7. Conduct user research and gather insights to inform design decisions and drive improvements in the user experience.
8. Manage and prioritize design initiatives and resources to meet business goals and deadlines.
9. Advocate for the value of user experience design within the organization and educate others on its importance.
10. Collaborate with senior leadership to align user experience design with overall business objectives and goals.
11. Mentor and develop team members, providing guidance and support to help them grow and reach their full potential.
12. Monitor and analyze user experience metrics to measure the impact of design initiatives and identify opportunities for improvement.
13. Foster a culture of continuous learning and improvement within the design team.
14. Stay informed on industry best practices and incorporate them into the design process to drive innovation and improve the user experience.
15. Collaborate with external agencies and vendors as needed to support design initiatives.

According to JobzMall, the average salary range for a Director, User Experience Design in McLean, VA, USA is $130,000-$170,000 per year. However, this can vary based on factors such as years of experience, industry, and company size. Some companies may offer a higher salary for this role, while others may offer a lower salary. Additionally, bonuses and other forms of compensation may also impact the overall salary range for this position.

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia. Capital One is ranked 11th on the list of largest banks in the United States by assets.